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Account Manager

2 weeks, 2 days ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
Apply Now
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008
View All Jobs 62

Description

  • Provide day-to-day support to clients and the VP of Account Management for assigned accounts.
  • Serve as the primary point of contact for clients and manage communication across assigned projects.
  • Manage program- and case-related questions, issue detection and resolution, and department escalations.
  • Facilitate implementation meetings, configure client profiles, manage user access permissions, and coordinate go-live requirements.
  • Lead regular performance reviews, address client inquiries, and resolve complaints.
  • Generate, validate, and distribute daily, weekly, and monthly performance metrics and handle ad hoc data requests.
  • Support the sales pipeline by joining scoping meetings, preparing pricing models, and assisting with RFP/RFI responses and marketing campaigns.
  • Coordinate contract renewals with legal teams.
  • Partner with IT and Product teams on system enhancements and user testing based on client and operational feedback.
  • Coordinate audits, security assessments, and remediation plans with compliance and regulatory teams.
  • Align client capacity needs with recruitment priorities to help ensure network coverage meets regulatory and organizational standards.

Requirements

  • Associate’s degree or bachelor’s degree preferred.
  • Clinical experience preferred, such as LPB, RN, or CPHT.
  • 2-3 years of related experience in account management or account management support.
  • Excellent written and verbal communication skills.
  • Strong sense of urgency to meet client expectations.
  • Excellent time management and attention to detail.
  • Strong research skills with the ability to analyze and report data.
  • Experience in Workers’ Comp, Health Plan, PBM Utilization Review, Managed Care, or Claims preferred.
  • Experience navigating web-based systems efficiently.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
  • Basic life insurance, short-term disability, and long-term disability coverage at no cost.
  • Generous paid time off.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend for the remote workspace.

Interested in this position?

Apply directly on the company website

Apply Now

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