RemoteLeaf Logo
Log in Sign up

People Success Specialist (Client Operations)

2 hours, 14 minutes ago
Mexico
Full-time
Mid Level
Customer Success
Customer and Technical Support
HubSpot JIRA Notion Trello
Apply Now
DaCodes

DaCodes

DaCodes is a leading software firm offering Talent Augmentation, Software Factory, UI/UX Studio, and IT Recruitment services. Specializing in software development and digital transformation.

Internet Software & Services
51-250
Founded 2014
View All Jobs 19

Description

  • Give continuous follow-up to collaborators assigned to different projects.
  • Maintain regular communication with clients and project leaders about assignment performance and progress.
  • Detect risks, issues, and areas for improvement related to performance, engagement, communication, and operational needs.
  • Coordinate timely escalation and follow-up with the appropriate internal teams when potential incidents arise.
  • Build trusting relationships with both clients and assigned collaborators throughout the full assignment cycle.
  • Track feedback, evaluations, agreements, and action plans to support continuity and satisfaction.
  • Collaborate with internal teams such as Recruiting, People, Operations, and technical leaders.
  • Support new-collaborator onboarding and ensure required processes and activities are completed.
  • Monitor course and training updates in BambooHR to keep collaborators current on required learning.
  • Prepare reports, metrics, and insights for managers and internal stakeholders.

Requirements

  • 4 years of experience in Customer Success, Account Management, People Operations, Talent Experience, HRBP, or a similar role.
  • Experience supporting clients and/or talent in dynamic environments.
  • Excellent verbal and written communication skills.
  • Strong organization and follow-up skills.
  • Proactive, empathetic, and problem-solving-oriented profile.
  • Ability to manage multiple stakeholders simultaneously.
  • Ability to detect risks and communicate them in a timely manner.
  • Experience working with multidisciplinary teams.
  • Preferred experience in technology, staffing, nearshore, or IT services companies.
  • Ability to present information, metrics, and results clearly to leaders and managers.
  • Experience with tracking and collaboration tools such as Google Workspace, Slack, Notion, Jira, HubSpot, Trello, BambooHR, or similar platforms.
  • Basic to intermediate experience with metrics and follow-up reporting.
  • Comfort using AI tools to improve processes, communication, and productivity.
  • Advanced English.
  • Availability to work Monday through Friday.
  • Remote availability.
  • Preferred experience working with distributed teams across LATAM.

Benefits

  • Remote/home office work.
  • Monday to Friday schedule.
  • Birthday day off.
  • Private major medical insurance for Mexico.
  • Life insurance for Mexico.
  • Access to courses and certifications.
  • English classes.
  • Integration with global brands and disruptive startups.
  • Multicultural teams and virtual integration events.
  • Opportunities across different business lines.
  • Meetups with special guests from the IT area.
  • Great Place to Work certification.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Spreetail

FC Operations Coordinator - Platform Services

Spreetail 251-1K Internet Software & Services

Spreetail is hiring a remote FC Operations Coordinator - Platform Services in Manila to organize and track fulfillment center work across a distributed network and ensure operational issues are resolved efficiently.

Philippines Contract Mid Level Operations Specialist
$31k-$62k
31 minutes ago
Inter

INTERN | CUSTOMER RELATIONS AND EXPERIENCE

Inter 51-250 Banks

Estágio no Inter para apoiar o time de Assessores de clientes Segmentados One e Prime em atividades técnicas, relacionais, operacionais e comerciais dentro de um Super App Financeiro Global.

Brazil Internship Entry Level Customer Success
CRM
32 minutes ago
SmithRx

Account Coordinator

SmithRx 1K-5K Pharmaceuticals

SmithRx is hiring an Account Coordinator to support post-sale customer success for its PBM clients by coordinating account operations, resolving issues, and helping ensure client satisfaction and retention.

Anywhere Full-time Junior Customer Success
54 minutes ago
J

USA Customer Support Agent (PST-EST timezone)

JobHire.AI 11-50 Software Development

JobHire.ai is hiring a Customer Support professional to proactively guide users through onboarding and early job-search use, strengthen trust, and improve activation, retention, and revenue.

United States Peru Full-time Junior Customer Success
$12k-$18k
1 hour, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers