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Account Coordinator

56 minutes ago
Anywhere
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 45

Description

  • Act as a designated support resource for assigned Account Managers.
  • Support clients from implementation kick-off through ongoing success plan maintenance.
  • Complete reporting and data requirements based on client and team needs.
  • Troubleshoot escalated issues related to claims, eligibility, and general account maintenance.
  • Complete data audit requests.
  • Support ad hoc projects assigned by leaders.
  • Collaborate with cross-functional internal teams to resolve client issues.
  • Find solutions creatively and appropriately to meet client and team needs.
  • Meet established cross-functional OLA requirements.

Requirements

  • 1-2+ years of operational or customer service/support experience in the PBM or health care industries.
  • For internal applicants, 1+ years of tenure with Smith in active status is required.
  • Internal applicants must be in good standing with no active writeups.
  • Internal applicants must have a consistent attendance record.
  • Internal applicants must have current performance that meets or exceeds expectations.
  • Proficiency with Microsoft Office, especially Excel, Word, and PowerPoint.
  • Ability to manage several tasks and competing priorities effectively.
  • Ability to communicate complex data and member scenarios clearly.
  • Strong attention to detail.
  • Self-starter with a positive, growth-oriented mindset.
  • Ability to work well with cross-functional teams and clients.
  • Ability to handle ambiguous instructions.

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life Insurance, and AD&D Insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability coverage.
  • Discretionary Paid Time Off.
  • Paid Company Holidays.
  • Wellness Benefits.
  • Commuter Benefits.
  • Paid Parental Leave benefits.
  • Employee Assistance Program (EAP).
  • Well-stocked kitchen in office locations.
  • Professional development and training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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