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Full Desk Client Success Manager - (Healthcare Staffing) Remote

1 month, 2 weeks ago
United States
Senior
Account Manager
Sales and Business Development
HIPAA
Apply Now
Cynet Group

Cynet Group

Cynet is a global staffing agency that specializes in providing workforce solutions across healthcare and IT sectors through its various specialized brands.

Professional Services
251-1K
Founded 2010
View All Jobs 14

Description

  • Serve as the primary point of contact for healthcare executives and workforce leaders to identify staffing gaps and deliver tailored workforce solutions.
  • Identify, pursue, and secure new client accounts across hospitals, clinics, and specialized care facilities.
  • Manage the full recruitment lifecycle, including job intake, candidate sourcing, screening, offer negotiation, and onboarding.
  • Oversee and guide offshore recruitment teams to maintain productivity targets and quality standards.
  • Review candidate submissions and ensure compliance with healthcare credentialing, licensing, and documentation requirements.
  • Conduct regular client check-ins, business reviews, and performance updates to strengthen long-term partnerships.
  • Handle client escalations, resolve service issues, and ensure timely fulfillment of open requisitions.
  • Collaborate with credentialing, compliance, and operations teams to ensure candidates meet regulatory and contractual requirements.
  • Analyze staffing trends, order flow, and team capacity to optimize fulfillment strategies and client satisfaction.
  • Provide operational performance reports and strategic insights to clients and leadership.

Requirements

  • 4-8 years of SLED (State, Local & Educational Services) Government healthcare experience.
  • 5–7 years of experience in healthcare staffing, workforce solutions, or full-desk recruiting.
  • 3+ years of experience in a lead, senior recruiter, or account management role.
  • Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field preferred.
  • Strong understanding of healthcare staffing dynamics, including clinical roles such as RNs and other hard-to-fill specialties.
  • Proven ability to develop new business while managing and growing existing client relationships.
  • Experience directing or collaborating with offshore recruiting teams to drive performance and delivery outcomes.
  • Excellent communication and negotiation skills, with the ability to engage C-suite stakeholders such as CNOs and CFOs.
  • Working knowledge of HIPAA guidelines, healthcare compliance requirements, and credentialing best practices.
  • Strong organizational skills with the ability to manage multiple open orders and competing priorities in a fast-paced environment.

Interested in this position?

Apply directly on the company website

Apply Now

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