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EMEA Partner Manager

3 weeks, 2 days ago
Europe, Middle East, Africa
Full-time
Lead
Partnerships Manager
Sales and Business Development
Apply Now
Cyara

Cyara

Cyara is the world's leading Automated CX Assurance Platform provider, offering a comprehensive and easy-to-use customer experience testing software for contact centers. Their AI-powered platform helps leading brands deliver flawless customer journeys ...

IT Services
251-1K
Founded 2006
$25M raised
View All Jobs 13

Description

  • Identify, evaluate, recruit, and onboard strategic partners across AI, CCaaS, service providers, GSIs, and consulting firms.
  • Negotiate partner agreements and manage commercial terms, compliance requirements, renewals, and legal onboarding.
  • Develop partner business plans, go-to-market strategies, enablement programs, training, and operational readiness processes.
  • Serve as the primary contact for newly onboarded partners and monitor their performance, engagement, and success metrics.
  • Build executive and operational relationships across partner organizations.
  • Identify opportunities to expand partner influence, revenue contribution, market reach, and innovation.
  • Collaborate with Sales, Marketing, Product, Customer Success, Professional Services, Legal, Finance, and executive teams.
  • Advocate internally for partner requirements and coordinate the tools, resources, and knowledge needed for partner success.
  • Track CX, AI, CCaaS, service provider, and systems integrator market trends and represent Cyara at relevant events and conferences.

Requirements

  • Bachelor’s degree in Business, Marketing, Communications, Technology, or a related field.
  • 8+ years of experience in partner management, business development, channel sales, alliances, or strategic partnerships.
  • Located in the EMEA region.
  • Experience onboarding and managing partnerships within the customer experience industry.
  • Experience working with AI, CCaaS, service provider, and Global System Integrator partners.
  • Strong background in partner contracts, commercial negotiations, and agreement management.
  • Demonstrated success building and scaling partner programs.
  • Excellent relationship management, executive communication, presentation, project management, and organizational skills.
  • Ability to influence stakeholders across functions and organizational levels.
  • Experience in cloud communications, contact center, customer experience, or SaaS environments preferred.
  • Knowledge of AI platforms, cloud providers, CX technologies, joint go-to-market programs, enablement, and partner management tools preferred.

Benefits

  • Competitive pay.
  • Comprehensive benefits.
  • Flexible work options.
  • Recognition programs.
  • Employee well-being support.
  • Global, inclusive workplace focused on continuous learning and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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