Channel Manager - GIS Partnerships

3 weeks, 4 days ago
Full-time
Lead
Sales and Business Development
Cyara

Cyara

Cyara is the world's leading Automated CX Assurance Platform provider, offering a comprehensive and easy-to-use customer experience testing software for contact centers. Their AI-powered platform helps leading brands deliver flawless customer journeys ...

IT Services
251-1K
Founded 2006
$25M raised

Description

  • Own and expand executive-level relationships with assigned GSI partners.
  • Develop alliance strategies, joint business plans, quarterly reviews, and strategic growth initiatives.
  • Build and execute joint go-to-market programs with partner sales, solution, industry, and marketing teams.
  • Drive co-selling motions and coordinate engagement across partner and internal sales organizations.
  • Identify opportunities across CX, cloud transformation, AI, consulting, and digital modernization initiatives.
  • Position Cyara’s solutions within enterprise CX transformation programs and develop joint customer value propositions.
  • Represent Cyara at partner events, executive briefings, conferences, and customer meetings.
  • Build and maintain partner-generated pipeline and forecast partnership-driven revenue.
  • Track alliance performance, including sourced opportunities, influenced revenue, certifications, and engagement.
  • Report on and achieve partner revenue, pipeline, co-sell, and market-presence targets.

Requirements

  • Bachelor’s degree in Business, Marketing, Technology, or a related field.
  • 10+ years of experience managing strategic partnerships and working within partner ecosystems.
  • Proven record of measurable revenue growth through alliance and channel partnerships.
  • Experience managing GSI partnerships and collaborating with large consulting organizations.
  • Strong understanding of partner programs, ecosystems, funding mechanisms, and co-sell motions.
  • Experience creating and executing joint business plans and strategic partner initiatives.
  • Strong knowledge of CX technologies and transformation programs.
  • Experience with enterprise software, cloud services, SaaS, AI, digital transformation, or consulting services.
  • Excellent executive communication, presentation, negotiation, and relationship-building skills.
  • Experience with contact center, CRM, customer engagement, digital experience, AI, automation, analytics, AWS certifications, or cloud alliance management preferred.

Benefits

  • Competitive pay and comprehensive benefits.
  • Flexible work options.
  • Recognition programs.
  • Strong focus on employee well-being.
  • Global, inclusive workplace committed to diversity, equity, inclusion, and belonging.
  • Culture emphasizing collaboration, continuous learning, curiosity, and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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