Senior Product Manager

3 weeks, 1 day ago
Remote
Full-time
Senior
Product Management
Customer.io

Customer.io

Customer.io is a versatile marketing automation tool that personalizes customer communications through email, push notifications, and text messages, enabling targeted messaging and enhanced customer engagement.

Professional Services
11-50
Founded 2012
$3M raised

Description

  • Identify and validate customer problems using research, analytics, partner insights, and AI-powered discovery tools.
  • Rapidly prototype and run experiments to test hypotheses and reduce risk early in development.
  • Lead cross-functional planning with Engineering, Design, and business stakeholders around product goals and trade-offs.
  • Drive feature strategy and influence roadmaps based on customer impact and market opportunity.
  • Break complex projects into incremental, testable releases to accelerate delivery.
  • Define success metrics and track adoption, engagement, and retention to guide iteration.
  • Serve as a Technology Lead for specific initiatives when needed, including data analysis, prototyping, engineering coordination, and risk management.
  • Partner with go-to-market stakeholders after launch to ensure products achieve desired business outcomes.

Requirements

  • 7+ years of product management experience, ideally in B2B SaaS or platforms using behavioral data for automation or messaging.
  • Strong analytical skills with comfort using metrics dashboards and data to shape decisions and evaluate impact.
  • Proven ability to lead feature development independently, reduce scope, and deliver outcomes with small teams.
  • High product intuition balanced with humility and an experimentation mindset.
  • Exceptional written communication and decision-framing skills, especially in remote and async-first environments.
  • Experience using or developing AI-powered tooling in a product workflow.
  • Technical background with the ability to build basic web applications, write scripts, and work with engineering on data models, APIs, and performance requirements.
  • Experience serving as a point of contact or DRI for engineering initiatives and navigating trade-offs.
  • Experience with SMS/RCS or other messaging channels is a plus.

Benefits

  • Starting salary of $166k–$187k USD, with zone-based pay ranges up to $224k USD depending on location and experience.
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • 16 weeks of paid parental leave.
  • Unlimited PTO.
  • Remote work stipend.
  • Wellness stipend.
  • Professional development budget.

Interested in this position?

Apply directly on the company website

Apply Now

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