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Manager, Electronic Payment Strategy & Operations

1 month, 2 weeks ago
United States
Full-time
Senior
Accountant
Operations
Looker Power BI
Apply Now
Culligan

Culligan

Culligan specializes in providing comprehensive water treatment systems and solutions for both residential and commercial clients, ensuring access to cleaner, safer, and better-tasting water through a range of products including water softeners, filtra...

Beverages
1K-5K
Founded 1936
$108M raised
View All Jobs 4

Description

  • Lead the strategy and daily operations for US-based electronic payment methods within Accounts Receivable.
  • Make operational decisions for payment portals to improve accuracy, cost efficiency, and customer payment experience.
  • Drive adoption of autopay, hosted pay pages, and invoice payment links to reduce payment friction.
  • Oversee decline recovery and chargeback resolution to meet targeted KPIs.
  • Manage processing, monitoring, and reconciliation of electronic payments across vendor portals and internal platforms.
  • Serve as the primary operational liaison for payment vendors and banking partners.
  • Coordinate issue resolution, QA, testing, and support for payment processing changes and enhancements.
  • Partner with Cash Applications, Collections, Billing, IT, and Support to resolve systemic issues and improve the payment journey.
  • Assess current processes and lead redesign efforts to improve efficiency and controls.
  • Build reporting tools and dashboards to track payment performance, trends, settlement activity, and risks.
  • Lead, coach, and develop a team responsible for electronic payment workflows and operational performance.

Requirements

  • Bachelor’s degree in finance, Accounting, Business Administration, or a related field, or equivalent relevant experience.
  • 5+ years of experience in electronic payments, accounts receivable operations, or financial operations within a US-based environment.
  • 2+ years of people management or team leadership experience.
  • Hands-on experience with vendor portals such as Ariba, Coupa, and Bill.com, or payment systems such as Stripe, Visa, Zuora, and ACH platforms.
  • Advanced proficiency in Excel.
  • Strong working knowledge of data reporting tools such as Looker or Power BI.
  • Strong analytical and problem-solving skills.
  • Ability to manage high-volume, time-sensitive workflows with strong attention to detail.
  • Excellent communication and cross-functional collaboration skills.
  • Preferred experience with chargeback management, payment declines, settlement processes, and reconciliation.
  • Preferred knowledge of US financial regulatory rules, including card network regulations and NACHA rules.
  • Preferred experience in a subscription-based or recurring revenue environment.
  • Preferred familiarity with cash positioning or cash forecasting in a corporate setting.

Benefits

  • Medical, dental, and vision coverage starting on day one.
  • 401(k) match of 50% up to 6%.
  • Life insurance and disability coverage.
  • Unlimited paid time away.
  • Parental leave.
  • Additional voluntary benefits.
  • Career progression opportunities.
  • Coaching and professional development.

Interested in this position?

Apply directly on the company website

Apply Now

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