Transaction Operations Lead

7 hours, 43 minutes ago
StraitsX

StraitsX

StraitsX is the payments infrastructure for digital assets in Southeast Asia, offering XSGD and XIDR stablecoins with personal and business accounts for fund transfers and connections to digital asset platforms.

Diversified Financial Services
11-50
Founded 2020

Description

  • Oversee fiat, stablecoin, and DirectMint transaction flows to ensure transactions are processed within SLA.
  • Investigate failed payments, settlement delays, missing deposits, rejected withdrawals, reconciliation breaks, and other operational incidents.
  • Perform root cause analysis and coordinate resolutions for operational issues.
  • Liaise with banking and payment partners on fund movements, returned payments, SWIFT investigations, settlement discrepancies, and transaction trace requests.
  • Manage daily reconciliation processes, resolve mismatches, and handle refunds, reversals, and fund returns.
  • Maintain controls to mitigate operational and financial risks.
  • Monitor dashboards, alerts, and operational performance metrics, escalating critical issues as needed.
  • Identify workflow inefficiencies and improve SOPs, operational tooling, and automation initiatives.
  • Support UAT testing and readiness for new products and features.
  • Provide guidance and escalation support to the Transaction Operations team while coordinating with Product, Engineering, Compliance, Customer Support, Treasury, and banking partners.

Requirements

  • Strong understanding of payment rails, settlement processes, transaction lifecycles, and reconciliation across banking and fintech environments.
  • Familiarity with payment screening, sanctions controls, operational risk management, and banking operational procedures.
  • Proven ability to investigate operational issues, manage escalations, perform root cause analysis, and drive timely resolutions.
  • Strong problem-solving, communication, prioritization, and stakeholder management skills in a fast-paced operational environment.
  • Background in Transaction Operations, Banking Operations, Fintech Operations, Treasury Operations, or Settlement Operations.
  • Experience with stablecoins, digital assets, crypto payment flows, operational automation, and monitoring workflows.
  • Proficiency with operational monitoring tools, Jira, Slack, Google Sheets, and basic operational data analysis.

Interested in this position?

Apply directly on the company website

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