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Account Manager

3 days, 7 hours ago
United States, Canada
Full-time
Junior
Account Manager
Customer and Technical Support
CRM
Apply Now
CrowdRiff

CrowdRiff

CrowdRiff is a visual content marketing platform for travel and hospitality brands, leveraging AI to source, manage, and optimize user-generated content. It helps brands attract and engage visitors through impactful visuals, saving time and costs while...

Consumer Services
51-250
Founded 2011
$11M raised
View All Jobs

Description

  • Manage the full lifecycle of assigned accounts, with a primary focus on Destination Marketing Organizations across the west coast.
  • Build and maintain strong relationships with key stakeholders within each account.
  • Execute outreach and engagement strategies to support product adoption, retention, and upsell opportunities.
  • Identify and qualify new business opportunities in partnership with the Business Development Representative.
  • Meet or exceed quarterly and annual retention and revenue growth targets.
  • Serve as the primary point of contact for customers and ensure a positive, productive relationship.
  • Monitor customer health and proactively address risks to retention or expansion.
  • Partner with support resources to deliver onboarding, training, and value-driven check-ins.
  • Lead regular business reviews and communicate product value through success stories and insights.
  • Maintain accurate CRM records, account plans, forecasts, and performance metrics.
  • Share customer and regional feedback with internal teams to inform product improvements and go-to-market tactics.
  • Collaborate with Product, Marketing, Support, and other internal teams to deliver exceptional customer experiences.
  • Support case studies, references, testimonials, and industry event representation as needed.
  • Stay current on product capabilities and industry trends through internal training and ongoing learning.

Requirements

  • 2–4 years of experience in account management, customer success, or B2B SaaS sales.
  • Proven track record of meeting or exceeding retention and/or growth targets.
  • Strong communication, relationship-building, and presentation skills.
  • Ability to interpret customer data and use insights to drive engagement.
  • Experience working cross-functionally with Product, Marketing, Sales, or Customer Success teams.
  • Familiarity with the travel, tourism, or DMO industry is an asset.
  • Comfortable managing multiple accounts and priorities in a fast-paced environment.
  • Experience using CRM systems to manage account plans, renewals, and forecasts is implied by the role.

Benefits

  • Competitive salary of $100,000–$150,000 per year.
  • Parental leave.
  • Extended learning and development opportunities through the DevDollars program.
  • Equity incentives.
  • Feel-Good Fridays with a half-day off every other Friday in summer.
  • No-meeting Fridays year-round.
  • Flexible work hours.
  • Regular team socials and team events.
  • Up to 8 weeks of vacation.
  • Up to $3,000 toward your next trip.
  • Ability to travel and work from a country of your choice for 90 days.

Interested in this position?

Apply directly on the company website

Apply Now

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