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Coupa Change Management Lead, Manager

2 months, 1 week ago
United States
Full-time
Senior
Training Manager
Project and Program Management
Apply Now
CrossCountry

CrossCountry

CrossCountry Consulting provides customized finance, accounting, HR, risk, operations, and technology consulting services to leading organizations, helping them navigate complex challenges and achieve growth.

Professional Services
251-1K
Founded 2011
View All Jobs 44

Description

  • Serve as a trusted advisor delivering change management support across the full Coupa suite, including Procurement, Payables, Expenses, and Asset Management.
  • Lead change management discovery workshops, identify stakeholder impacts, and design appropriate interventions.
  • Create and execute change management strategies covering communications, training, stakeholder engagement, and resistance management.
  • Develop and deliver communications and training materials, including job aids and instructor-led trainings.
  • Monitor user readiness and adoption, identify gaps, and recommend solutions.
  • Collaborate with functional and technical teams to ensure the people side of change is prioritized in delivery.
  • Define and track success metrics, and provide updates to project leadership and clients.
  • Mentor team members through coaching, ongoing feedback, and annual performance reviews.
  • Support project teams in resolving complex issues.
  • Contribute to internal initiatives such as knowledge sharing, recruiting, methodology development, and AI-enabled client solutions.

Requirements

  • 6+ years of relevant experience in change management, consulting, or SaaS implementations.
  • Experience leading change management across multiple full-lifecycle Coupa or enterprise technology implementations.
  • Experience delivering to large, complex, multi-stakeholder enterprise clients.
  • Track record of mentoring junior team members and building strong client relationships.
  • Proficiency in communication planning, stakeholder mapping, and training design.
  • Strong project management skills and the ability to thrive in fast-paced, dynamic environments.
  • Ability to influence and manage senior and executive-level stakeholders.
  • Strong workshop facilitation and executive-level presentation skills.
  • Background in professional services, ideally with a focus in Procurement, Sourcing, and/or Supply Chain Management.
  • Coupa certification preferred.
  • Change management certification such as Prosci or CCMP preferred.
  • Willingness to travel when required by clients during critical milestones, approximately 25–50%.
  • Comfort with responsibly exploring and adopting firm-approved AI tools to enhance productivity and innovation.
  • Openness to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.

Benefits

  • Fast-growing practice with high-impact client work.
  • Genuine work-life balance.
  • Support for professional growth.
  • Opportunity to contribute beyond client delivery.
  • Leading Coupa Services Partner environment.
  • Named Partner of the Year recognition.

Interested in this position?

Apply directly on the company website

Apply Now

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