Customer Success Engineer, Ohio Valley

4 hours, 11 minutes ago
Remote
Full-time
Senior
Customer and Technical Support
Cribl

Cribl

Cribl provides a unified data management platform specifically designed for IT and security data, enabling users to explore, collect, process, and access their data at scale while offering enhanced control and flexibility in managing their data workflows.

IT Services
251-1K
Founded 2018
$402M raised

Description

  • Act as a trusted strategic and technical advisor throughout the customer success lifecycle, from onboarding to expansion.
  • Build and maintain relationships with customer stakeholders and senior management to drive enablement, adoption, and value plans.
  • Drive product adoption, identify expansion opportunities, and support additional use cases that increase customer value.
  • Troubleshoot customer issues and recommend initiatives that help customers succeed with Cribl solutions.
  • Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer.
  • Track customer metrics and account information in the Customer Success Platform to monitor health, success, and signs of distress.
  • Mentor and coach team members within the Customer Experience organization.
  • Engage with both technical and management audiences, including executive-level business discussions.
  • Occasionally work outside standard hours to support a remote-first, multi-time-zone customer base.

Requirements

  • Minimum of 5 years of experience in a related post-sales customer advocacy or engagement role.
  • Experience with customer success and an engineering-first approach focused on customer outcomes and value.
  • Strong communication, relationship management, and customer expectation management skills.
  • Experience working with large, complex enterprise customers in a high-growth environment.
  • Engineering background with proven ability to develop relationships in enterprise settings.
  • Experience with Observability, Logs, Metrics, IT Operations, and Security.
  • Deep understanding of managing data pipelines across the full data lifecycle.
  • Proven ability to develop new use cases that reduce, reuse, enrich, and route data to drive outcomes.
  • Strong engineering and problem-solving skills.
  • Willingness to travel up to 15%-20%.
  • Must live in Ohio, Michigan, or Indiana.
  • Preferred experience administering data engineering or analytics platforms such as Splunk, Elastic, Datadog, or Snowflake.
  • Preferred familiarity with customer success platforms such as GainSight or PlanHat.
  • Preferred working knowledge of major cloud providers, including AWS, Azure, and GCP.
  • Preferred experience working remotely.

Benefits

  • Salary range of $110K-$160K, depending on geographic location and experience.
  • Health, dental, vision, short-term disability, and life insurance.
  • Paid holidays and paid time off.
  • Fertility treatment benefit.
  • 401(k) retirement plan.
  • Equity.
  • Eligibility for a discretionary company-wide bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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