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Senior Professional Services Engineer - Customer Success

4 hours, 24 minutes ago
Philippines
Full-time
Senior
Customer Success
Project and Program Management
Agile Machine Learning NLP
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 120

Description

  • Support the delivery and ongoing optimization of customer journeys against defined customer success and professional services plans.
  • Partner with Sales, Business Intelligence, and Configuration teams to implement solutions aligned with client business objectives.
  • Identify expansion and growth opportunities within assigned accounts and support value realization conversations.
  • Deliver technical implementations and solution configurations in line with agreed architectures and best practices.
  • Serve as a day-to-day technical contact for customers and build strong working relationships.
  • Develop a deep understanding of the Proactive AI Agent platform and support customer adoption of its features and functionality.
  • Translate customer business needs, drivers, and workflows into effective technical solutions.
  • Support solution validation, planning, implementation, and go-live activities under senior guidance.
  • Collaborate with internal stakeholders to align delivery, customer experience, security, and operational requirements.
  • Monitor key customer metrics and help demonstrate the value of Proactive AI Agent solutions.

Requirements

  • Proven hands-on experience supporting service delivery or project execution in an IT, SaaS, or cloud-based environment.
  • Proven experience in client-facing roles with regular digital or remote-only interaction.
  • Demonstrated commercial awareness and the ability to support business cases and articulate customer value.
  • Experience contributing to medium-to-large projects and supporting end-to-end delivery.
  • Solid technical aptitude, including data analysis and regular use of Excel to analyze data sets and support decision-making.
  • Strong relationship management skills and the ability to communicate clearly and professionally with customer stakeholders.
  • Familiarity with how large organizations operate and collaborate across stakeholders.
  • Ability to manage multiple customer workstreams or tasks concurrently while maintaining quality and attention to detail.
  • Comfort operating in a fast-paced environment with changing priorities and customer-facing timelines.
  • Exposure to Agile or similar delivery methodologies is preferred.
  • Experience or strong interest in AI, applied AI, or automation technologies is a plus.

Benefits

  • Global, market-leading company with strong internal career growth opportunities across roles, disciplines, domains, and locations.
  • Fast-paced, collaborative, and creative work environment.
  • Opportunity to learn and grow in a company focused on AI, cloud, and digital innovation.
  • Work with a global team of highly experienced colleagues.
  • Equal opportunity employer committed to fair hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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