Customer Success Tech Lead, Robotics Software & Automation

4 hours, 54 minutes ago
Full-time
Lead
Software Development
Exa

Exa

Exa provides a real-time AI search engine and web crawling API that enables users to search and extract structured content from websites, offering deep research tools and a comprehensive suite of functionalities across multiple endpoints.

Internet Software & Services
1-10
Founded 2016

Description

  • Lead the conceptualization, scoping, and production delivery of novel industrial robotic solutions with cross-functional teams.
  • Drive alignment on scope, timelines, feasibility, and risk across internal and external stakeholders.
  • Monitor production systems and lead root-cause analysis and resolution of high-severity customer issues.
  • Design, implement, and maintain high-quality software while supporting customers in using Intrinsic’s products effectively.
  • Act as a senior escalation point for APAC customers and a bridge between customers and internal teams.
  • Shape the product roadmap by surfacing customer feedback and technical needs to internal teams.
  • Collaborate with global leadership to translate go-to-market strategy into regional execution.
  • Manage and grow the regional Customer Success engineering team.
  • Cultivate team motivation through clear communication and change leadership.

Requirements

  • Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience.
  • Demonstrable history of successfully leading engineering projects.
  • Professional proficiency in C++ and/or Python.
  • Advanced end-to-end understanding of industrial automation systems.
  • Proven track record of delivering robotics solutions into production.
  • Change management skills to support seamless operational adoption.
  • Ability to reconcile competing constraints through critical thinking and guide customers toward scalable solutions.
  • Professional fluency in English.
  • Willingness to travel internationally frequently to support customer engagements hands-on.
  • Experience leading and scaling a forward-deployed engineering team, including building repeatable onboarding, deployment, and diagnostics playbooks (preferred).
  • Experience building trusted relationships with operational executives and technical leaders across APAC (preferred).
  • Experience with industrial robot programming such as Fanuc, KUKA, UR, ABB, or Yaskawa (preferred).
  • Experience with PLC programming such as Beckhoff or Siemens (preferred).
  • Experience with machine vision, industrial bus systems, especially EtherCAT, virtual commissioning, or simulation (preferred).
  • Familiarity with cloud-native technologies and distributed systems such as Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CX Specialist - German & English Speaker

Wellhub 1-10 Gas Utilities

Wellhub is hiring a CX Specialist for its CX End-User team in Spain to provide German- and English-language support for complex customer inquiries and escalations across multiple channels.

CRM Metabase Salesforce Tableau
4 hours, 24 minutes ago

Senior Professional Services Engineer - Customer Success

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Senior Professional Services Engineer - Customer Success to help deliver and optimize customer journeys for its cloud-based Proactive AI Agent platform in partnership with internal teams and clients.

Agile Machine Learning NLP
4 hours, 24 minutes ago

Client Retention Coordinator

TouchBistro 251-1K Internet Software & Services

TouchBistro is hiring a Customer Care Coordinator to support customer retention by helping customers optimize its restaurant POS platform and resolving escalations within the Customer Success team.

CRM Salesforce
5 hours, 9 minutes ago

Senior Developer Success Engineer - West

Temporal 51-250 Internet Software & Services

Temporal is hiring a Senior Developer Success Engineer for the West region to support developers deploying and operating its open-source platform in cloud-native environments and to resolve complex infrastructure challenges that improve reliability and developer experience.

Ansible AWS AWS CDK DNS Docker GCP Go Grafana Java Kubernetes Load Balancing Microservices Prometheus Python Terraform TypeScript
5 hours, 24 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers