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Technical Advisor

6 hours, 46 minutes ago
Portugal
Full-time
Mid Level
Technical Account Manager
DevOps and Infrastructure
CI/CD CRM Grafana Redis SQL SQL Server Zabbix
Apply Now
Creatio

Creatio

Creatio offers a comprehensive low-code platform designed to automate industry workflows and customer relationship management (CRM), featuring a suite of tools that includes sales force automation, marketing automation, and help desk software.

Internet Software & Services
501-1000
Founded 2013
$68M raised
View All Jobs 27

Description

  • Serve as the primary technical contact and owner for assigned enterprise customer accounts.
  • Manage critical incidents and escalations with Support, Product, and RCD teams while ensuring SLA compliance.
  • Monitor platform health and performance to identify risks, inefficiencies, and bottlenecks before they affect customers.
  • Provide recommendations for system architecture, performance optimization, feature enablement, and platform best practices.
  • Develop an understanding of each customer’s architecture, configuration, and business objectives.
  • Lead technical consultations and workshops for customer stakeholders.
  • Participate in QBRs and strategic reviews, sharing customer needs and insights with internal teams.
  • Influence product roadmap decisions through structured customer feedback.

Requirements

  • 4+ years of experience in enterprise technical support, professional services, or Technical Account Manager/Technical Advisor roles, preferably in B2B SaaS.
  • Hands-on experience with APIs, integrations, SQL, IIS Server, Redis Server, SQL Server, and performance tuning.
  • Experience using monitoring tools such as Grafana and Zabbix.
  • Strong understanding of platform architecture, cloud and on-premises deployment models, and enterprise SaaS or CRM integrations.
  • Experience managing technical relationships with enterprise customers and executive stakeholders.
  • Ability to troubleshoot system issues, performance degradation, and cross-component dependencies.
  • Ability to lead technical workshops, explain complex topics clearly, and influence outcomes.
  • Advanced English proficiency.
  • Proactive, customer-first mindset with strong ownership.
  • Experience with Creatio, low-code/no-code solutions, CRM systems, DevOps, CI/CD pipelines, or self-service enablement practices is preferred.

Benefits

  • Clear career paths, mentorship, and continuous learning opportunities.
  • Flexible work arrangements and wellbeing initiatives.
  • Culture of recognition and opportunities to make an impact from day one.
  • Innovative environment focused on modern technologies and new ideas.
  • Competitive compensation and benefits package, varying by country of residence and employment type.

Interested in this position?

Apply directly on the company website

Apply Now

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