Senior Customer Engineer

1 hour, 40 minutes ago
Full-time
Senior
Customer and Technical Support

Aduna Global

Aduna Global aggregates standardized mobile-network APIs from multiple communications service providers and provides developers, enterprises, hyperscalers, CPaaS providers, system integrators, and software vendors access through a unified platform.

Telecommunications / computer networking products
51-200
Founded 2024

Description

  • Analyze customer and CSP requirements beyond standard product capabilities and assess technical feasibility.
  • Design technical solutions and platform adaptations aligned with CAMARA, TM Forum, and Open Gateway standards where possible.
  • Troubleshoot integrations and answer technical questions with customer integration teams and CSP engineering counterparts.
  • Translate market requirements into technical recommendations for Product and Engineering teams.
  • Identify recurring integration patterns and recommend capabilities for standard product features.
  • Contribute customer and CSP insights to the evolution of Network API standards.
  • Build and maintain technical demonstrations, proof-of-concepts, and reference implementations.
  • Support customer prototyping and early-stage solution validation.
  • Create technical documentation, architecture recommendations, and engineering requirements.
  • Collaborate with Product Management and share best practices across the Customer Engineering team.

Requirements

  • Hands-on engineering experience in API integration, solution architecture, platform engineering, or a related discipline.
  • Deep understanding of modern APIs, integration patterns, authentication flows, and distributed systems.
  • Experience solving technical problems and designing solutions directly with customers.
  • Ability to independently analyze complex challenges and drive solutions from concept through implementation.
  • Strong written and verbal communication skills for technical and business audiences.
  • Experience creating technical documentation, architecture recommendations, and integration guidance.
  • Self-starter with strong ownership, accountability, and collaborative working skills.
  • Ability to work effectively across cultures, time zones, and global teams.
  • Experience with telecommunications operators, CSPs, or network infrastructure providers (preferred).
  • Familiarity with CAMARA APIs, Open Gateway, TM Forum, GSMA, OAuth 2.0, OpenID Connect, CIBA, API productization, or developer-facing platform solutions (preferred).

Benefits

  • Competitive local employment package.
  • Flexible working arrangements.
  • Professional development and learning opportunities.
  • Opportunity to work with a global team of industry experts.
  • Exposure to cutting-edge telecommunications, API, and developer-platform technologies.
  • Role based in India, Singapore, Poland, or Spain within a distributed international organization.
  • Opportunity to influence the future of the global Network API ecosystem.

Interested in this position?

Apply directly on the company website

Apply Now

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