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Client Success Manager

2 weeks, 6 days ago
Anywhere
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Digital Marketing Google Ads SEO
Apply Now
EverService

EverService

EverService provides integrated websites, marketing, sales, and engagement services for over 10,000 companies. EverService Holdings, LLC offers tech-enabled business solutions including digital marketing, website design, scheduling services, and more, ...

Professional Services
51-250
View All Jobs 13

Description

  • Develop and oversee customized marketing strategies aligned with client goals.
  • Define and drive marketing strategy for assigned clients.
  • Communicate with clients weekly via phone, email, and Zoom while managing requests and projects.
  • Analyze data from Microsoft Ads, Google Ads, Google Local Services Ads, and GA4 to create performance reports and recommendations.
  • Build relationships with client partners to support satisfaction and retention.
  • Expand client accounts by increasing services and revenue.
  • Generate referrals that result in new clients.
  • Collaborate with analysts, strategists, and other teams to meet client goals.
  • Monitor industry trends and integrate new marketing strategies and tactics.
  • Mentor Client Success Coordinators and support broader team relationships.

Requirements

  • 3+ years of account management experience at a fast-growing digital marketing agency.
  • Experience driving revenue through new business development and upselling.
  • Strong communication, presentation, interpersonal, escalation-management, and conflict-resolution skills.
  • Hands-on experience with paid media and/or SEO strategies.
  • Strong analytical skills and proficiency with Microsoft Ads, Google Ads, Google Local Services Ads, and Google Analytics 4.
  • Expertise in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.
  • Experience managing multiple client accounts in a fast-paced agency environment.
  • Strong work ethic, problem-solving ability, and commitment to delivering results.
  • Ability to work effectively under tight deadlines.
  • Preferred: certifications in digital marketing fundamentals, Google Ads Search, Google Ads Display, and Google Analytics 4.

Benefits

  • Remote-first culture with flexible work options.
  • Performance-based bonuses.
  • Medical, dental, vision, and life insurance.
  • 401(k) matching.
  • Six weeks of paid parental leave.
  • $2,000 annual tuition reimbursement.
  • Wellness and monthly data stipends.
  • Paid vacation, sick time, 11 holidays, birthday leave, and paid community-service days.
  • Employee Assistance Program and career advancement opportunities.
  • Anniversary rewards and team merchandise.

Interested in this position?

Apply directly on the company website

Apply Now

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