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Technical Advisor

6 hours, 45 minutes ago
Poland
Full-time
Mid Level
Technical Account Manager
DevOps and Infrastructure
CI/CD CRM Grafana Redis SQL SQL Server Zabbix
Apply Now
Creatio

Creatio

Creatio offers a comprehensive low-code platform designed to automate industry workflows and customer relationship management (CRM), featuring a suite of tools that includes sales force automation, marketing automation, and help desk software.

Internet Software & Services
501-1000
Founded 2013
$68M raised
View All Jobs 27

Description

  • Own the technical relationship for assigned enterprise accounts, including technical matters, escalations, and platform-usage challenges.
  • Manage critical incidents and escalations with Support, Product, and RCD teams while ensuring SLA compliance.
  • Monitor system health and performance to identify risks, inefficiencies, and bottlenecks before they affect customers.
  • Provide actionable recommendations for risk mitigation, performance optimization, and platform stability.
  • Advise customers on platform best practices, feature enablement, system architecture, integrations, and deployment approaches.
  • Deliver tailored technical recommendations aligned with customers’ business roadmaps.
  • Lead technical workshops and communicate complex technical topics to technical and non-technical stakeholders.
  • Participate in QBRs and strategic reviews, share customer feedback internally, and inform product roadmap decisions.

Requirements

  • 4+ years of experience in enterprise technical support, professional services, or Technical Account Manager/Technical Advisor roles, preferably in B2B SaaS.
  • Hands-on experience with APIs, integrations, SQL, cloud infrastructure, IIS Server, Redis Server, and SQL Server.
  • Experience with performance tuning and monitoring tools such as Grafana and Zabbix.
  • Strong understanding of platform architecture, system configuration, cloud and on-premises deployment models, and enterprise SaaS or CRM integrations.
  • Experience managing technical relationships and executive stakeholders at enterprise customers.
  • Ability to diagnose system issues, performance degradation, and cross-component dependencies.
  • Ability to lead technical workshops, clearly explain complex concepts, and influence outcomes.
  • Advanced English proficiency.
  • Proactive, customer-first mindset with strong ownership.
  • Experience with the Creatio platform, low-code/no-code solutions, CRM systems, DevOps, CI/CD pipelines, or self-service enablement practices is preferred.

Benefits

  • Competitive compensation and benefits package, varying by country of residence and employment type.
  • Clear career paths, mentorship, and continuous learning opportunities.
  • Flexible work arrangements and wellbeing initiatives.
  • Recognition-focused culture that values employee ideas and contributions.
  • Opportunity to work with modern technologies in an innovation-driven environment.

Interested in this position?

Apply directly on the company website

Apply Now

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