RemoteLeaf Logo
Log in Sign up

Senior Full Stack Engineer (Support & Observability Focus)

1 month, 2 weeks ago
Vietnam
Full-time
Senior
Full-stack Engineer
Software Development
AWS Azure GCP GraphQL Java JIRA Kubernetes Microservices MongoDB .NET Node.js PostgreSQL React Terraform Vue.js
Apply Now
CoverGo

CoverGo

CoverGo offers a modular, no-code insurance platform that enables insurance providers to efficiently build, launch, and manage products across health, life, and property & casualty sectors.

Insurance
51-250
Founded 2016
$18M raised
View All Jobs 46

Description

  • Triage and troubleshoot support issues and escalate to project or product engineering teams when needed.
  • Analyze logs, metrics, and tracing data to diagnose root causes of incidents in distributed systems.
  • Debug application code in .NET or NodeJS and contribute code-level fixes when necessary.
  • Investigate and resolve technical issues at the code level, including identifying root causes and implementing preventive fixes.
  • Work across the company’s cloud and platform stack, including AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL, .NET, NodeJS, and Java.
  • Configure enterprise monitoring solutions and improve observability practices.
  • Conduct post-incident reviews and implement actions to prevent recurrence.
  • Automate support workflows, develop runbooks, and maintain support tools and documentation.
  • Participate in capacity planning, demand forecasting, performance analysis, and systems tuning.
  • Help define and drive adoption of support and customer success KPIs such as CSAT, NPS, resolution time, and first contact resolution.

Requirements

  • At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
  • Strong hands-on software development experience with modern technologies such as .NET and React or Vue.js.
  • Proven experience troubleshooting and resolving complex issues in distributed systems.
  • Experience using observability platforms for metrics, logs, and tracing in microservice architectures.
  • Exceptional problem-solving skills and ability to own customer issues through resolution.
  • Strong communication and interpersonal skills for working with customers and internal teams.
  • Fluent in English; additional language skills are a plus.
  • Customer-first mindset with empathy, responsiveness, and a solutions-driven approach.
  • Ability to handle frequent context switching, manage multiple projects, and prioritize ruthlessly.
  • Preferred experience in the insurance or InsurTech space.
  • Proficiency with customer support platforms such as Jira or Zendesk.
  • Preferred track record of leading and scaling customer service operations in a fast-paced environment.

Benefits

  • Competitive remuneration package.
  • Fully remote work environment.
  • Annual leave.
  • Annual performance bonus.
  • Stock options after 6 months.
  • Health insurance.
  • Remote work allowance.
  • International environment.
  • Company activities and events.
  • Learning and development plan.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

ePlus

MSC Collaboration Engineer III (Req #1393)

ePlus 1K-5K IT Services

As a Managed Service Center Tier 3 Collaboration Engineer at ePlus, you will provide nationwide advanced technical support for Cisco Enterprise Collaboration infrastructure, endpoints, and voice gateways while resolving customer issues and supporting managed-service environments.

United States Full-time Senior Technical Support Engineer
$110k-$150k
Active Directory
17 hours, 7 minutes ago
Capco

Senior Full-Stack Developer (Python) - COM INGLÊS - Remoto

Capco 5K-10K Internet Software & Services

A Capco busca um(a) Engenheiro(a) de Software Python Sênior Full Stack para desenvolver e evoluir sistemas e plataformas digitais de marketing do setor financeiro em colaboração com equipes multidisciplinares.

Brazil Full-time Senior Full-stack Engineer
Agile Angular AWS Celery CI/CD Django FastAPI Flask Git Jenkins Kafka Microservices OpenAPI PostgreSQL Python RabbitMQ React REST API SQL
17 hours, 52 minutes ago
C

Senior Full-Stack AI Product Engineer

CGS Immersive 5001-10000 Enterprise learning

CGS is seeking a Senior Full-Stack AI Product Engineer to turn product requirements and UX concepts into polished, LLM-powered web products and evolve successful prototypes into maintainable production systems.

Canada Full-time Senior AI Engineer Full-stack Engineer
LLM Next.js React UX Design
17 hours, 52 minutes ago
roo.vet

Full Stack Engineer

roo.vet 11-50 Health Care Providers & Services

Roo is seeking a Full Stack Engineer II to build and maintain scalable marketplace features connecting veterinary professionals with animal hospitals, collaborating across product, design, data, and engineering.

United States Full-time Mid Level Full-stack Engineer
$115k-$195k
AWS CI/CD Cypress Express.js JavaScript Jest Mobile Development Node.js React React Native SQL TypeScript
17 hours, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers