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Senior Full Stack Engineer (Support & Observability Focus)

2 months, 1 week ago
Vietnam
Full-time
Senior
Full-stack Engineer
Software Development
AWS Azure GCP GraphQL Java JIRA Kubernetes Microservices MongoDB .NET Node.js PostgreSQL React Terraform Vue.js
Apply Now
CoverGo

CoverGo

CoverGo offers a modular, no-code insurance platform that enables insurance providers to efficiently build, launch, and manage products across health, life, and property & casualty sectors.

Insurance
51-250
Founded 2016
$18M raised
View All Jobs 44

Description

  • Triage and troubleshoot support issues and escalate to project or product engineering teams when needed.
  • Analyze logs, metrics, and tracing data to diagnose root causes of incidents in distributed systems.
  • Debug application code in .NET or NodeJS and contribute code-level fixes when necessary.
  • Investigate and resolve technical issues at the code level, including identifying root causes and implementing preventive fixes.
  • Work across the company’s cloud and platform stack, including AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL, .NET, NodeJS, and Java.
  • Configure enterprise monitoring solutions and improve observability practices.
  • Conduct post-incident reviews and implement actions to prevent recurrence.
  • Automate support workflows, develop runbooks, and maintain support tools and documentation.
  • Participate in capacity planning, demand forecasting, performance analysis, and systems tuning.
  • Help define and drive adoption of support and customer success KPIs such as CSAT, NPS, resolution time, and first contact resolution.

Requirements

  • At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
  • Strong hands-on software development experience with modern technologies such as .NET and React or Vue.js.
  • Proven experience troubleshooting and resolving complex issues in distributed systems.
  • Experience using observability platforms for metrics, logs, and tracing in microservice architectures.
  • Exceptional problem-solving skills and ability to own customer issues through resolution.
  • Strong communication and interpersonal skills for working with customers and internal teams.
  • Fluent in English; additional language skills are a plus.
  • Customer-first mindset with empathy, responsiveness, and a solutions-driven approach.
  • Ability to handle frequent context switching, manage multiple projects, and prioritize ruthlessly.
  • Preferred experience in the insurance or InsurTech space.
  • Proficiency with customer support platforms such as Jira or Zendesk.
  • Preferred track record of leading and scaling customer service operations in a fast-paced environment.

Benefits

  • Competitive remuneration package.
  • Fully remote work environment.
  • Annual leave.
  • Annual performance bonus.
  • Stock options after 6 months.
  • Health insurance.
  • Remote work allowance.
  • International environment.
  • Company activities and events.
  • Learning and development plan.

Interested in this position?

Apply directly on the company website

Apply Now

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