[Rocket Now] Regional Merchant Operations Manager

35 minutes ago
Full-time
Lead
Operations
Coupang

Coupang

Coupang is a leading e-commerce company disrupting the industry with innovative services and a customer-centric approach.

Internet Software & Services
1K-5K
Founded 2010

Description

  • Diagnose operational bottlenecks and improve fulfillment metrics such as open rate, order acceptance rate, downtime, and schedule hours.
  • Advise restaurant partners on packaging standards, kitchen dispatch workflows, and POS system integrations.
  • Serve as the primary escalation point for live-order failures, store outages, and food or packaging quality complaints.
  • Analyze operational inefficiencies and design systemic solutions to resolve root causes across merchant operations.
  • Standardize kitchen dispatch and POS integration frameworks for enterprise and multi-chain restaurant partners.
  • Streamline merchant onboarding to reduce time-to-first-order and improve retention.
  • Partner with key accounts to analyze sales data and optimize menus, pricing, and promotions to drive revenue and GMV growth.
  • Build scalable regional growth strategies using sales analytics and merchant funnel optimization.
  • Lead, mentor, and develop a team of operations managers and specialists.
  • Establish and continuously refine regional SOPs for onboarding, menu management, and emergency response.

Requirements

  • 5+ years of experience in food delivery, quick-commerce, on-demand delivery, or F&B retail operations.
  • 8+ years of direct team management experience with a track record of operational problem-solving.
  • Excellent interpersonal and communication skills in both English and Japanese.
  • Familiarity with Salesforce, Tableau, or SQL for operational data analysis.
  • Advanced analytical mindset with experience using BI tools such as Tableau or PowerBI, or CRM tools such as Salesforce, to translate data into strategy (preferred).
  • Strong understanding of restaurant POS integrations, kitchen workflows, and last-mile delivery dynamics (preferred).
  • Background in management consulting, strategic operations, or fast-scaling tech startups (preferred).

Benefits

  • Regular employment status.
  • 3–6 month probation period with permanent employment subject to performance and role fit.
  • Equal opportunity and inclusive hiring practices.
  • Consideration for preferential treatment where required by law for eligible protected groups.
  • Privacy-protected application handling in line with Coupang policy.

Interested in this position?

Apply directly on the company website

Apply Now

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