Services Design Architect - 11594

2 weeks ago
Senior
Product Management
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Act as a functional resource across the Procure-to-Invoice domain to support presales and service scoping discussions.
  • Conduct customer design health assessments to identify inefficiencies and optimization opportunities in procurement and invoicing processes.
  • Partner with Services Sales to scope functional service requests and translate delivery needs into proposals and product configurations.
  • Support the transition from Sales to Services to ensure continuity from scoping through project delivery.
  • Collaborate with product management to share customer feedback, participate in design reviews, and advocate for product enhancements.
  • Assist in authoring and updating standardized services offerings aligned to current product capabilities.
  • Support the scoping and design of early services for emerging product capabilities.
  • Maintain proposal templates, knowledge repositories, and scoping tools to scale presales activities.

Requirements

  • Professional fluency in English and Spanish.
  • Portuguese proficiency is a strong plus.
  • 5–8 years of experience in Spend Management or Procure-to-Invoice consulting.
  • Experience in software implementation and presales or scoping activities.
  • Solid functional understanding of the end-to-end Procure-to-Invoice lifecycle.
  • Ability to map business processes to software solutions.
  • Coupa implementation, configuration, or design experience is highly desirable.
  • Experience working with or for SaaS providers on enterprise implementations or professional services delivery.
  • Experience drafting, shaping, and estimating professional services SOWs or proposals.
  • Experience creating or contributing to customer-facing artifacts such as proposals, SOWs, process maps, or presentation decks.
  • Strong interpersonal and communication skills.
  • Self-motivated, organized, and comfortable balancing multiple scoping requests in a dynamic environment.

Benefits

  • Remote work (#LI-Remote).
  • Welcoming and inclusive work environment.
  • Equal employment opportunities for all qualified candidates and employees.

Interested in this position?

Apply directly on the company website

Apply Now

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