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Customer Value Director, Supply Chain Design & Planning - 11499

1 day, 4 hours ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006
View All Jobs 65

Description

  • Lead a portfolio of named customers across multiple industries and customer segments in North America.
  • Serve as the primary customer-facing advocate and trusted advisor for Supply Chain Design & Planning initiatives.
  • Facilitate customer workshops to align on goals and develop initiative roadmaps and enablement plans.
  • Track progress against customer goals through regular business reviews and monthly check-ins.
  • Update customers on product enhancements, events, and advocacy opportunities.
  • Plan and execute in-person user groups to build the customer community.
  • Onboard new customers and help define success metrics and value journeys.
  • Advocate for customers internally and coordinate the right resources at the right time.
  • Collaborate with pre-sales, post-sales, product, and other internal teams.
  • Own functional improvement initiatives and mentor team members within the Customer Value practice.

Requirements

  • 10+ years of overall experience, including at least 5 years in supply chain design and/or planning.
  • Direct experience with LLamasoft/Coupa SCDP or similar technologies preferred.
  • Customer or client management experience from consulting, BPO, or supply chain SaaS/software environments preferred.
  • Demonstrated ability to develop and maintain executive relationships and influencing strategies.
  • Project management experience, including managing cross-functional internal, customer, and third-party teams.
  • Bachelor’s degree required; Master’s degree preferred.
  • Ability and willingness to travel up to 50%.
  • Strong executive presence and deep understanding of supply chain design and planning.
  • Experience serving as a thought leader or functional owner in a related domain is preferred.

Benefits

  • Remote work arrangement.
  • Estimated base salary of $155,000 - $175,000.
  • Eligibility for commission with an estimated 80/20 pay mix.
  • Inclusive and welcoming work environment.
  • Equal employment opportunities and fair hiring and performance practices.

Interested in this position?

Apply directly on the company website

Apply Now

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