Head of Client Operations

3 hours, 17 minutes ago
Full-time
Executive
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Own post-sale client operations for 20–30 active clients as the primary point of contact.
  • Lead client check-ins, manage expectations, and handle ongoing client requests.
  • Proactively identify delivery risks and work to prevent churn.
  • Monitor and improve client satisfaction, retention, and long-term success.
  • Diagnose and fix underperforming cold email campaigns.
  • Troubleshoot deliverability issues, list quality problems, and low-converting copy.
  • Review and QA campaigns before launch.
  • Build and refine delivery processes, documentation, playbooks, and workflows.
  • Track SLAs, client health metrics, and performance standards.
  • Collaborate with developers, the outreach team, and the founder on execution, technical issues, and performance reporting.

Requirements

  • Experience leading client operations, account management, or delivery in a startup environment.
  • Strong background in cold email, lead generation, or outbound campaigns.
  • Hands-on expertise in cold email strategy, copywriting, deliverability, inbox placement, and campaign optimization.
  • Ability to personally write and improve campaign copy.
  • Technical understanding of APIs, automations, and data workflows.
  • Experience using AI tools for day-to-day operations and optimization.
  • Strong problem-solving skills and ability to operate in fast-changing environments.
  • Comfortable working remotely with U.S. client time zones.
  • Experience in high-growth startups or early-stage companies (preferred).
  • Experience managing multiple client accounts simultaneously (preferred).
  • Familiarity with outreach tools and campaign infrastructure (preferred).

Benefits

  • Fully remote role with U.S. hours.
  • High ownership and autonomy.
  • Opportunity to work directly with the founder in a high-impact leadership role.
  • Opportunity to build and scale systems, processes, and playbooks.
  • Work in a fast-growing startup environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager, Global Clinical Monitoring

Precision Medicine Group 251-1K Pharmaceuticals

Precision for Medicine is seeking a Manager, Global Clinical Monitoring to lead and develop the CRA workforce while improving the quality, consistency, and productivity of clinical operations.

49 minutes ago

Sr. Value Assurance Director - 11480

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a Sr. Value Assurance Director in Singapore to lead the resolution of high-stakes customer value escalations and protect strategic enterprise accounts from revenue risk.

1 hour, 4 minutes ago

Product Success Director - 11066

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a Product Success Director to drive customer product adoption, value realization, and long-term success across its enterprise software portfolio.

1 hour, 43 minutes ago

Assistant Manager, Inventory

GOAT Group 1K-5K Retailing

GOAT Group is hiring an Inventory Team leader to manage high-volume warehouse operations, oversee inventory accuracy and loss prevention, and ensure the team meets daily fulfillment and process goals.

SQL
2 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers