RemoteLeaf Logo
Log in Sign up

Head of Client Delivery

1 hour, 6 minutes ago
South Africa, United States
Full-time
Executive
Customer Success Manager
Project and Program Management
CRM Google Tag Manager
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 28

Description

  • Own the end-to-end post-sales client delivery lifecycle from handoff through onboarding and adoption.
  • Ensure clients achieve measurable outcomes and faster time-to-value.
  • Oversee multiple client implementations while maintaining quality and timelines.
  • Serve as the primary owner for client success, satisfaction, and retention.
  • Act as a trusted advisor to client stakeholders and manage complex escalations.
  • Partner with Sales, Product, and Engineering on implementations and custom use cases.
  • Translate business goals into technical workflows and execution plans.
  • Optimize GTM systems, automation, and integrations.
  • Build and refine client delivery processes, playbooks, and SOPs.
  • Align cross-functional teams and contribute to long-term retention and expansion strategy.

Requirements

  • Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles.
  • Strong understanding of GTM systems, automation workflows, and integrations.
  • Experience working directly with clients in high-stakes, outcome-driven environments.
  • Strong communication skills with both technical and non-technical stakeholders.
  • Proven problem-solving and risk management capabilities.
  • Comfortable working remotely during U.S. business hours.
  • Experience with AI tools and automation platforms such as ChatGPT, Claude, and Clay is preferred.
  • Experience scaling client delivery or post-sales functions is preferred.
  • Experience managing complex technical implementations and integrations is preferred.
  • Bachelor’s degree in Business, Engineering, Computer Science, or a related field is preferred.

Benefits

  • Fully remote role with U.S. business hours.
  • High-ownership leadership role with strategic influence and execution responsibility.
  • Opportunity to work at the intersection of AI, automation, and GTM systems.
  • Direct impact on client outcomes, retention, and growth.
  • Opportunity to help build a high-performing, client-focused delivery function.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Coupa Software

Sr. Value Assurance Director - 11480

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a Sr. Value Assurance Director in Singapore to lead the resolution of high-stakes customer value escalations and protect strategic enterprise accounts from revenue risk.

Singapore Full-time Executive Customer Success Manager Technical Account Manager
53 minutes ago
Alimentiv

Sr. Clinical Research Associate

Alimentiv 251-1K Professional Services

Sr. Clinical Research Associate for Clinical Services at Chișinău, overseeing full clinical site monitoring and project support for one or more complex, potentially multinational studies in a remote, home-based role.

Moldova Full-time Senior Program Manager
GCP
1 hour, 20 minutes ago
Coupa Software

Product Success Director - 11066

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a Product Success Director to drive customer product adoption, value realization, and long-term success across its enterprise software portfolio.

United States Lead Customer Success Manager
1 hour, 32 minutes ago
Anduril Industries

Program Financial Analyst, Autonomous Airpower

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Program Financial Analyst to manage the financial performance of Autonomous Airpower contracts and support program controls for next-generation unmanned aircraft development.

United States Full-time Junior Financial Analyst Program Manager
$98k-$130k
ERP Oracle
1 hour, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers