B2B - Healthcare Operations Manager

1 hour, 12 minutes ago
Full-time
Lead
Project and Program Management
CookUnity

CookUnity

CookUnity is a prepared meal delivery service by award-winning chefs, offering flexible meal plans nationwide. With hundreds of gourmet options, customers can choose meals based on their preferences and dietary needs, enjoying restaurant-quality dishes...

Hotels, Restaurants & Leisure
251-1K
Founded 2015
$1M raised

Description

  • Lead and manage the Care Coordination team supporting member intake, onboarding, and ongoing program assistance.
  • Hire, coach, and conduct performance management for Care Coordinators and Member Support Coordinators.
  • Define, enforce, and improve workflows for intake, eligibility verification, profile validation, order support, escalations, and issue resolution.
  • Monitor team performance metrics such as intake accuracy, QA scores, SLA adherence, and member satisfaction.
  • Serve as the escalation point for complex or high-impact member issues.
  • Lead the operational onboarding of new healthcare partners, including payers, providers, and pilot programs.
  • Translate contractual, clinical, and payer requirements into operational processes, scripts, documentation, and SOPs.
  • Partner with Legal, Compliance, Finance, Revenue Operations, and cross-functional teams to align workflows and resolve operational issues.
  • Maintain HIPAA-compliant workflows and support compliance audits, documentation requests, and risk mitigation.
  • Build scalable operational infrastructure, including training materials, onboarding programs, process documentation, and automation improvements.

Requirements

  • 3-5 years of experience in Healthcare Operations, Care Coordination, or Healthcare Program Management.
  • Experience working with healthcare payers, providers, or value-based care programs.
  • Proven experience managing frontline operational teams.
  • Strong understanding of healthcare workflows and HIPAA compliance requirements.
  • Demonstrated ability to translate contractual or clinical requirements into operational processes.
  • Highly organized, detail-oriented, and execution-focused.
  • Comfortable working in fast-paced, evolving environments.
  • Familiarity with tools such as Zendesk, Salesforce, or healthcare CRM platforms.
  • Experience working closely with claims or revenue cycle operations (preferred).

Benefits

  • Health insurance coverage.
  • 401(k) plan.
  • Stock options granted on day 1.
  • Eligibility for a bi-annual performance bonus.
  • Unlimited PTO.
  • 4-week paid sabbatical after 5 years with CookUnity.
  • Paid family leave.
  • Compassionate leave of 3-5 days as needed.
  • Monthly CookUnity meal credits.
  • Fitness subsidies and wellness perks.
  • Personalized Spanish coaching.
  • Salary range of $80,000-$90,000 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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