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UX Researcher

3 weeks, 4 days ago
India
Full-time
Mid Level
UX Researcher
Design and User Experience
Confluence JIRA Power BI
Apply Now
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982
View All Jobs 32

Description

  • Conduct end-to-end UX research studies, including scoping, planning, recruitment, execution, and synthesis.
  • Deliver research insights for features and projects, with guidance on complex or sensitive topics.
  • Create research plans, information architectures for testing, and data models aligned with product and business goals.
  • Lead end-to-end information architecture projects to improve feature structure and organization.
  • Triangulate qualitative and quantitative data using Excel and other research sources.
  • Collaborate with UX designers, product managers, and engineers to ensure user evidence informs roadmap and technical decisions.
  • Conduct generative and evaluative research, including usability testing, and provide prioritized recommendations.
  • Produce research reports, journey maps, and personas to communicate user needs, pain points, and mental models.
  • Present findings to stakeholders and advocate for user needs in planning, grooming, and feature discussions.
  • Maintain research repositories, documentation, and ethical research records, and contribute to process improvements.

Requirements

  • Bachelor’s degree in HCI, Psychology, Social Sciences, Cognitive Science, or a related behavioral science field.
  • 4+ years of professional experience in a dedicated UX Research role.
  • Portfolio demonstrating end-to-end research project management.
  • Solid competency in study scoping, interview moderation, survey design, and qualitative synthesis.
  • Advanced understanding of information architecture, including labeling, navigation, and search.
  • Expertise in Excel Pivot Tables and data manipulation.
  • Ability to use PowerBI to validate research hypotheses with behavioral data.
  • Experience with Jira for workflow management and Confluence for documentation/SOPs.
  • Experience using and contributing to research repositories such as Marvin.
  • Proficiency with research tools such as Maze, FigJam, and Pendo, plus experience with mixed-methods research.

Benefits

  • Hybrid work arrangement in Pune, Mumbai, or Bangalore depending on location.
  • Minimal travel with only occasional team meetings.
  • Equal opportunity employer with a diverse and inclusive workplace.
  • Reasonable accommodations available for qualified individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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