Director of Success

1 month, 1 week ago
Full-time
Executive
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Own the post-onboarding customer success stage for mid-market, enterprise, and strategic accounts.
  • Lead, manage, and mentor three customer success teams.
  • Drive customer retention, gross retention, adoption, and expansion across key accounts.
  • Guide large organizations through product implementation from executive stakeholders to frontline employees.
  • Manage the full customer journey after onboarding to ensure ongoing value realization.
  • Track, analyze, and report on success KPIs such as retention and adoption rates.
  • Partner with Sales, Marketing, and Product teams to incorporate customer feedback into strategy and product improvements.
  • Improve customer success processes for greater efficiency, scalability, and alignment with company goals.
  • Build trusted relationships with customer stakeholders and advocate for their needs internally.
  • Stay engaged with the market through customer visits, industry events, and ongoing stakeholder conversations.

Requirements

  • 5+ years of experience managing customer success teams, preferably in a SaaS environment.
  • Strong experience in enterprise customer success roles.
  • Proven experience implementing products in large organizations and driving adoption across multiple organizational levels.
  • Experience managing large, complex customer relationships and improving retention and product adoption.
  • Demonstrated leadership experience mentoring and developing high-performing teams.
  • Strategic problem-solving ability with a focus on customer outcomes.
  • Experience building direct customer relationships through visits and ongoing engagement.
  • Proven experience managing managers and leading through leadership layers.
  • Strong communication skills for engaging stakeholders from the C-suite to end users.
  • Data-driven approach to tracking metrics and improving processes.

Benefits

  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation and sick days.
  • 401(k) retirement plan.
  • Salary range of $170K-$200K.
  • Hiring process designed to be fast, communicative, and transparent.
  • Opportunities for training and professional growth.
  • A supportive, team-oriented workplace with regular social events.

Interested in this position?

Apply directly on the company website

Apply Now

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