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Support Manager

2 hours, 25 minutes ago
Ukraine
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
ДЗЕН

ДЗЕН

Головна сторінка Ми допомагаємо знайти кращих. ОБ'ЄДНУЄ КЛЬОВИХ ЛЮДЕЙ З ДІДЖИТАЛ ТА IT З СУЧАСНИМИ РОБОТОДАВЦЯМИ Ми співпрацюємо лише з визначеним переліком українських компаній зі схожим з нами підходами до робочого процесу. Кожна ідея гідна фідбеку, ...

Professional Services
11-50
Founded 2014
View All Jobs 3

Description

  • Communicate with customers via chat and email.
  • Advise users on product features and services.
  • Resolve issues and conflict situations and provide clear instructions.
  • Train customers on how to use the product.
  • Maintain documentation and report on resolved cases.
  • Coordinate with development, product, and other teams to resolve complex issues.
  • Collect and structure user feedback to improve the product and service.

Requirements

  • Experience in Customer Support or a related role is an advantage.
  • Experience communicating with clients and resolving complex issues.
  • Understanding of the customer support lifecycle.
  • Intermediate English or higher.
  • Ability to explain complex topics simply and clearly.
  • Ability to recognize that each ticket represents a real person with a real problem.
  • Willingness to take responsibility for outcomes, not just processes.

Benefits

  • Fully remote work.
  • 3-days-on / 3-days-off schedule.
  • Opportunity to work on a fast-growing Telegram analytics product.
  • A team environment where your feedback directly influences the product.

Interested in this position?

Apply directly on the company website

Apply Now

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