Cognna

Cognna

Cognna is a cybersecurity company that offers advanced threat detection and response services. Their platform services include managed threat hunting, compromise assessment, and a company blog. Cognna's cutting-edge cybersecurity platform helps busines...

Internet Software & Services
1-10
Founded 2022

Description

  • Act as the Tier 2 escalation point for complex technical issues involving system, network, and software problems.
  • Guide and execute deployment and configuration of software agents across Windows, Linux, Kubernetes, and other enterprise environments.
  • Troubleshoot agent installation, functionality, and platform health issues for client deployments.
  • Design and deliver technical training sessions to support client onboarding and ongoing product use.
  • Lead communication with client stakeholders during high-priority technical roadblocks and provide clear status updates.
  • Author knowledge base articles and standard operating procedures to improve future installations and troubleshooting.
  • Coach and mentor junior support staff on advanced troubleshooting techniques and client management.
  • Collaborate with clients to diagnose and resolve issues in cloud and hybrid environments.

Requirements

  • 5+ years of experience in enterprise technical support, field engineering, or a highly technical customer-facing B2B SaaS role.
  • Strong experience managing and fixing enterprise operating systems, especially Windows, Linux, and macOS.
  • Strong understanding of public cloud platforms such as AWS, Azure, or GCP.
  • Strong knowledge of networking concepts and protocols including TCP/IP, DNS, ICMP, and firewalls.
  • Proficiency in PowerShell and Shell scripting, including Bash, for troubleshooting and large-scale deployments.
  • General understanding of cybersecurity products such as EDR, SIEM, or XDR from an installation and setup perspective.
  • Ability to analyze complex log files, troubleshoot deployment failures, and reproduce client environments in a test lab.
  • Strong verbal and written communication skills for training, stakeholder updates, and onsite client interactions.
  • Experience supporting software setups in cloud and hybrid environments is preferred.

Benefits

  • Competitive compensation with salary, equity options, and a saving plan.
  • Flexible remote work with an outcomes-first culture.
  • Opportunity to work with designers, engineers, and security professionals.
  • Growth-focused environment where ideas are valued and professional development is encouraged.
  • Chance to build products with global impact that help protect critical systems and data.

Interested in this position?

Apply directly on the company website

Apply Now

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