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Technical Support Engineer - VOIP & MSP

3 weeks, 5 days ago
Pakistan
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Active Directory AWS Azure Cybersecurity DHCP DNS TCP/IP Windows Server
Apply Now
CodeForce

CodeForce

We specialize in custom software development, AI-driven solutions, and digital transformation to help companies stay ahead in the tech landscape

information technology & services
11-50
View All Jobs 6

Description

  • Provide Level 1 and Level 2 technical support to clients via phone, email, and ticketing systems.
  • Troubleshoot and resolve VoIP issues, including call quality, SIP trunking, PBX systems, and handset configurations.
  • Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services.
  • Monitor and respond to alerts from RMM and monitoring tools.
  • Diagnose and resolve network issues related to connectivity, DNS, DHCP, VPN, firewalls, and wireless networking.
  • Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, and GoTo Connect.
  • Manage Microsoft 365 environments, including Exchange Online, Teams, OneDrive, and SharePoint.
  • Perform user account administration in Active Directory and Azure Active Directory.
  • Document troubleshooting steps, resolutions, and technical procedures.
  • Escalate complex issues to senior engineers when necessary.
  • Participate in system deployments, migrations, and onboarding projects.
  • Maintain high customer satisfaction through professional communication and timely issue resolution.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • 2+ years of experience in Technical Support, Help Desk, MSP, or IT Support roles.
  • Hands-on experience supporting VoIP solutions and SIP-based technologies.
  • Strong understanding of TCP/IP, LAN/WAN, DNS, DHCP, VPN, and firewall concepts.
  • Experience with Microsoft 365 administration.
  • Knowledge of Windows Server, Active Directory, and Azure AD.
  • Experience using PSA and RMM tools such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms.
  • Excellent troubleshooting and problem-solving skills.
  • Strong verbal and written English communication skills.
  • Experience with 3CX, Asterisk, FreePBX, RingCentral, or similar VoIP platforms preferred.
  • Familiarity with VMware, Hyper-V, and virtualization technologies preferred.
  • Experience supporting cloud environments such as Microsoft Azure or AWS preferred.
  • Knowledge of cybersecurity best practices preferred.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft, 3CX, or Cisco certifications are a plus.
  • 2–5 years of experience required.

Benefits

  • Competitive salary package.
  • Professional growth opportunities.
  • Exposure to international clients and technologies.
  • Collaborative and supportive work environment.
  • Training and certification support.

Interested in this position?

Apply directly on the company website

Apply Now

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