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Level 3 - IT Support Engineer

5 hours, 27 minutes ago
Sri Lanka
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Active Directory PowerShell Windows Server
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 20

Description

  • Provide advanced Level 3 technical support across a broad range of client environments.
  • Troubleshoot and resolve complex Microsoft 365, Windows, infrastructure, networking, and security-related issues.
  • Manage service desk tickets while maintaining strong documentation and ticket hygiene.
  • Deliver Level 1, Level 2, and Level 3 support as required.
  • Assist with project delivery, system implementations, client onboarding, and migration activities.
  • Develop, maintain, and improve technical documentation, knowledge bases, and standard operating procedures.
  • Identify opportunities to improve services through automation and operational efficiencies.
  • Support the development and optimisation of internal systems and business processes.
  • Act as a trusted technical advisor and escalation point, working closely with business leadership.
  • Build strong customer relationships through proactive communication and strategic technology recommendations.

Requirements

  • Minimum 5 years of experience within an MSP or IT Service Provider environment.
  • Proven Level 3 technical support experience across multiple technologies.
  • Strong experience troubleshooting complex Microsoft environments.
  • Experience creating and maintaining technical documentation and standard operating procedures.
  • Ability to identify business improvement opportunities and contribute strategically.
  • Strong analytical and problem-solving skills.
  • Experience managing technical escalations and working directly with customers.
  • Confident collaborating with leadership and constructively challenging ideas where appropriate.
  • Microsoft 365 administration and support, Windows Server administration, Active Directory, Microsoft Entra ID, Microsoft Intune, Endpoint Management, Exchange Online, Microsoft Defender, Halo PSA, and NinjaOne RMM experience.
  • Networking experience including VPNs, firewalls, switching, wireless solutions, backup and disaster recovery, and advanced desktop and endpoint support.
  • Preferred experience with automation platforms such as n8n, Power Automate, Zapier, or similar; AI-driven automation solutions; Model Context Protocol (MCP) or modern AI integrations; PowerShell scripting; operational improvements within an MSP; and project delivery, system deployment, and migration work.

Benefits

  • Paid in Australian dollars.
  • Medical insurance from day one for you and your spouse, or your parents if unmarried.
  • Generous OPD coverage for doctor visits and other medical needs.
  • Home office setup allowance.
  • Internet allowance.
  • Gym and wellness allowance.
  • Mental health and counseling support through Diji Assist.
  • Reimbursement for industry certifications.
  • Flexible work arrangement with home or office options.
  • Regular team events, recognition, and year-end celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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