Sector Leader

1 hour, 11 minutes ago
Contract
Senior
Customer and Technical Support
CloudFactory

CloudFactory

CloudFactory provides workforce solutions for machine learning and business optimization, offering data labeling and human in the loop AI solutions for scaling businesses in the cloud with a focus on accuracy at scale.

IT Services
1K-5K
Founded 2010
$78M raised

Description

  • Develop and execute account strategies aligned with client objectives and CloudFactory’s AI solutions.
  • Identify upsell, renewal, and expansion opportunities within existing enterprise accounts.
  • Build trusted relationships with executive stakeholders and serve as the primary client contact.
  • Monitor client needs, industry trends, and competitive landscapes to inform account strategy.
  • Collaborate with sales, marketing, solutions, delivery, and product teams on tailored client solutions.
  • Track account performance metrics and report results and improvement opportunities.
  • Provide client insights to improve AI products, services, and customer experience.
  • Identify service gaps and implement initiatives that improve engagement, satisfaction, and loyalty.

Requirements

  • Bachelor’s degree in Business, Account Management, or a related field; advanced degree preferred.
  • 7+ years of experience in account management, customer success, or sales, preferably in technology or consulting with enterprise clients.
  • Familiarity with AI applications and trends; experience in AV/robotics, logistics and transportation, insurance, or oil and gas is a plus.
  • Ability to develop actionable strategies that address client needs and drive revenue growth.
  • Proven success managing and expanding long-term relationships with executive stakeholders.
  • Strong presentation and communication skills for technical and non-technical audiences.
  • Experience using data to guide account strategy and customer-success improvements.
  • Strong organization and multitasking skills across multiple client accounts.
  • Willingness to travel as needed for client meetings and relationship management.

Benefits

  • Market-competitive salary.
  • Quarterly variable compensation.
  • Hybrid working model.
  • Comprehensive medical coverage.
  • Group life insurance.
  • Personal development and growth opportunities.
  • Mission-driven culture and meaningful work.

Interested in this position?

Apply directly on the company website

Apply Now

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