Onboarding Coach - NORAM

23 hours, 42 minutes ago
Full-time
Junior
Customer and Technical Support
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and support retention.
  • Build strong client relationships that encourage loyalty and product adoption.
  • Develop a deep understanding of Cloudbeds’ products and customer needs.
  • Contribute to training materials and stay current on system changes.
  • Record customer activity in Salesforce, gather feedback, and share insights for product improvements.
  • Communicate product offerings clearly and synthesize customer feedback for internal teams.
  • Share customer insights and opportunities across departments to drive alignment.
  • Manage multiple projects or accounts with strong organization and proactive follow-through.

Requirements

  • At least 1 year of hospitality experience in roles such as Front Desk or Revenue Manager.
  • At least 2 years of relevant industry experience in customer-facing roles.
  • Strong communication skills with an empathetic, customer-focused approach.
  • Ability to manage multiple projects or accounts with strong organizational skills.
  • Experience empowering clients to become self-sufficient during onboarding and beyond.
  • Experience recording activities in Salesforce and working across multiple communication channels.
  • Ability to work effectively in a fully remote environment.
  • Experience synthesizing customer feedback and sharing insights across departments (preferred).

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Monthly Wellness Fridays for an extra-long weekend each month.
  • Fully paid parental leave.
  • Home office stipend based on country of residency.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Patient Care Coordinator - Hormone Optimization & Wellness Medicine

Staffing For Doctors Health Care Providers & Services

Patient Liaison at a growing Hormone Optimization and Wellness practice, supporting patients throughout their treatment journey with follow-up, coordination, and administrative care.

11 minutes ago

Customer Success Specialist

Forge 251-1K Capital Markets

Forge Trust is hiring a fully remote Customer Success Specialist in South Dakota to support self-directed retirement account clients through service, education, and issue resolution.

22 hours, 56 minutes ago

Customer Success Specialist

Exely Hotels, Restaurants & Leisure

Exely is hiring a Customer Success Specialist in Colombo, Sri Lanka to manage local hotel clients, drive direct sales growth, and support revenue improvement across its online solutions.

CRM JIRA Power BI
23 hours, 26 minutes ago

Healthcare Appointment Setter & Patient Engagement Specialist (Full-Time)

Winning Assistants Health Care Providers & Services

Healthcare Appointment Setter & Patient Engagement Specialist for a U.S.-based wellness and aesthetic practice, responsible for managing patient inquiries, appointments, follow-up, and retention in a remote Philippines-based role.

CRM Cybersecurity HIPAA
23 hours, 26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers