RemoteLeaf Logo
Log in Sign up

Strategic Account Manager

4 hours, 1 minute ago
Australia, New Zealand
Full-time
Senior
Account Executive
Sales and Business Development
Machine Learning Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 98

Description

  • Manage a portfolio of Cloudbeds’ largest and most complex hotel customers in APAC as their primary contact and strategic advisor.
  • Build trusted relationships with senior hotel stakeholders through regular meetings, business reviews, and on-site visits.
  • Identify upsell and expansion opportunities while implementing proactive churn-reduction strategies.
  • Provide tailored recommendations to improve customer revenue, operations, and commercial performance.
  • Manage customer escalations and coordinate with Support, Sales, and Product teams to resolve issues.
  • Analyze customer data and usage trends to increase product adoption and improve business outcomes.
  • Gather customer feedback and requirements and communicate insights internally to influence product development.
  • Travel to customer properties across APAC/Oceania, locally approximately monthly and more extensively approximately quarterly.

Requirements

  • 7+ years of hospitality industry experience in senior operational or commercial roles within hotels or hospitality properties in Oceania.
  • Advanced knowledge of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and PMS platforms.
  • Deep experience with the Oceania hospitality market and regional customer expectations and business practices.
  • Exceptional communication skills, executive presence, and the ability to influence and present to stakeholders at all levels.
  • Experience managing complex, high-value customer portfolios with strong organization, follow-through, and results orientation.
  • Ability to learn technology platforms and translate technical concepts into practical recommendations for hoteliers.
  • Experience with SaaS or hospitality technology such as PMS, RMS, or channel management tools preferred.
  • Familiarity with Salesforce or similar CRM and account management tools preferred.
  • Experience in Phuket or other key Thai resort markets preferred.
  • Must be authorized to work in the job location without visa sponsorship.

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sitetracker

Strategic Enterprise Account Executive (Middle East)

Sitetracker 251-1K Diversified Telecommunication Services

Sitetracker is hiring a Strategic Account Executive to grow enterprise revenue across the Middle East by guiding infrastructure companies through complex SaaS and AI platform decisions.

Saudi Arabia Full-time Senior Account Executive
3 hours, 31 minutes ago
Zone & Co

Account Executive

Zone & Co 251-1K Diversified Financial Services

Zone & Co is hiring an Account Executive to drive new customer acquisition for its ERP-native AI platform serving finance teams on Oracle NetSuite, owning the full sales cycle across an assigned territory.

United States Full-time Senior Account Executive
$100k-$110k
ERP NetSuite Salesforce
3 hours, 31 minutes ago
Tenna

Regional Account Executive - Idaho/Montana

Tenna 51-250 Construction & Engineering

Tenna is hiring a remote Regional Account Executive in Idaho or Montana to acquire and close new enterprise customers for its comprehensive mixed-asset management platform.

Remote
Full-time Lead Account Executive
HubSpot Salesforce
3 hours, 31 minutes ago
Quiq

Enterprise Account Executive

Quiq 51-250 Professional Services

Quiq is hiring an Enterprise Account Executive to win and expand strategic enterprise accounts while managing the full customer lifecycle for its next-generation customer experience platform.

United States Full-time Lead Account Executive
Salesforce
3 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers