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Onboarding Project Manager

4 hours, 20 minutes ago
Thailand
Full-time
Mid Level
Project Manager
Project and Program Management
CRM Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 98

Description

  • Own the end-to-end onboarding lifecycle from sales handoff through go-live, adoption, and transition to Account Management.
  • Define project scope, timelines, milestones, and deliverables for successful implementations.
  • Serve as the primary customer contact and maintain stakeholder alignment throughout onboarding.
  • Lead pre-kickoff, kickoff, project check-in, and go-live meetings while documenting action items and next steps.
  • Identify and manage risks, dependencies, and escalations to maintain project momentum and customer satisfaction.
  • Coordinate collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management.
  • Monitor onboarding metrics, customer adoption, training completion, and utilization milestones.
  • Travel onsite within Thailand when necessary to support customer setup and outcomes.

Requirements

  • Business-professional fluency in Thai and English, written and spoken.
  • At least 4 years of experience in hotel operations or hotel management.
  • At least 2 years of project management experience in a SaaS or customer-facing environment.
  • Ability to manage multiple projects while maintaining strong organization and attention to detail.
  • Experience coordinating cross-functional stakeholders and delivering projects in fast-paced environments.
  • Strong communication, relationship management, and customer-facing presentation skills.
  • Ability to solve problems proactively, manage ambiguity, and adapt to changing customer and business needs.
  • Preferred: 2+ years of project management experience in hospitality SaaS.
  • Preferred: Customer implementation or onboarding experience at a hospitality SaaS company.
  • Preferred: Familiarity with Salesforce, Zendesk, Slack, or similar customer operations tools.
  • Must be authorized to work in Thailand without visa sponsorship.

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residency.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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