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Lead, Account Management, Thailand

4 days, 14 hours ago
Thailand
Full-time
Lead
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
501-1000
Founded 2012
$248M raised
View All Jobs 15

Description

  • Lead, coach, and develop a team of Account Managers in Thailand through goal-setting, 1:1s, and performance reviews.
  • Monitor team performance, KPIs, and customer health metrics, and report trends and needs to senior leadership.
  • Manage escalations and support complex customer situations, including renegotiations, exceptions, and retention discussions.
  • Build team expertise in the platform, hospitality trends, and consultative advisory practices.
  • Partner with Product, Partnerships, and Marketing on product pilots, platform improvements, and integration launches.
  • Analyze customer data and feedback to identify initiatives that improve retention and reduce churn.
  • Represent team needs in cross-departmental leadership meetings.
  • Travel to customer sites as needed to strengthen relationships, support initiatives, and resolve escalations.

Requirements

  • 3+ years of experience in hospitality or hospitality technology, with strong hotel operations knowledge.
  • 2+ years of experience leading a customer success or account management team.
  • Experience in hotel roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager is preferred.
  • Ability to provide strategic advisory support to hotel customers based on hotel operations expertise.
  • Strong communication, presentation, interpersonal, problem-solving, and conflict-resolution skills.
  • Ability to build and interpret Salesforce and Zendesk reports to monitor performance and identify at-risk accounts.
  • Ability to thrive in a fast-paced remote environment with strong time and project management skills.
  • Experience with SaaS or hospitality technology platforms, such as PMS, RMS, or channel managers, is preferred.
  • Familiarity with Salesforce, Zendesk, or similar CRM and support tools is preferred.
  • Current authorization to work in Thailand without visa sponsorship.

Benefits

  • Remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residency.
  • Professional development courses through Cloudbeds University.
  • Manager training, upskilling, and knowledge-transfer opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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