Account Manager

11 hours, 52 minutes ago
Full-time
Mid Level
Customer and Technical Support
Keyloop

Keyloop

Keyloop is the largest global automotive technology solutions provider, offering future motive technology to enhance the car buying and owning experience. Their comprehensive solutions cover the entire consumer lifecycle, empowering growth through dist...

Automotive
1001-5000

Description

  • Serve as the primary contact for a portfolio of client accounts and build trusted relationships with senior stakeholders.
  • Lead client retention, upsell, and cross-sell initiatives in partnership with the sales executive.
  • Coordinate sales, professional services, and customer success teams to execute cohesive account strategies.
  • Develop and maintain strategic account plans covering client goals, risks, opportunities, and desired business outcomes.
  • Represent client needs internally to align product development, support, and service delivery.
  • Monitor account health, adoption, satisfaction, and performance data to proactively resolve challenges.
  • Lead commercial discussions, contract negotiations, and revenue accountability across assigned accounts.

Requirements

  • At least 4 years of hands-on client account management experience focused on customer success and business growth.
  • Account management experience, preferably in the SaaS or software sector.
  • Understanding of SaaS business models and customer lifecycle management.
  • Knowledge of customer success practices and account retention strategies.
  • Familiarity with solution-selling or consultative-selling methodologies.
  • Strong relationship-building and communication skills with a consultative, customer-focused approach.
  • Ability to lead cross-functional teams and manage multiple stakeholders in complex environments.
  • Comfort with commercial discussions, contract negotiations, and revenue accountability.
  • Strategic, results-driven approach to translating business needs into actionable solutions.
  • Willingness to travel across the UK as needed; automotive retail experience is preferred.

Benefits

  • Performance-based pay and benefits.
  • Training, development investment, and career progression opportunities.
  • Collaboration and learning opportunities with global industry experts.
  • Inclusive workplace that values diversity and different lifestyles.
  • Access to AI tools and training to support creativity and productivity.

Interested in this position?

Apply directly on the company website

Apply Now

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