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Lead, Account Management, Thailand

4 days, 14 hours ago
Thailand
Full-time
Lead
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
501-1000
Founded 2012
$248M raised
View All Jobs 15

Description

  • Lead, coach, and develop a team of Account Managers in Thailand through goal setting, 1:1s, and performance reviews.
  • Monitor team performance, KPIs, and customer health metrics, and report trends and needs to senior leadership.
  • Manage escalations, renegotiations, exceptions, and high-stakes customer retention conversations.
  • Develop team expertise in the Cloudbeds platform, hospitality trends, and consultative advisory practices.
  • Partner with Product, Partnerships, and Marketing on product pilots, platform improvements, and integration launches.
  • Analyze customer data and feedback to identify initiatives that improve retention and reduce churn.
  • Represent team needs and feedback in cross-functional team lead meetings.
  • Travel to customer sites as needed to strengthen relationships, support strategic initiatives, and resolve escalations.

Requirements

  • 3+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations.
  • 2+ years of experience leading a customer success or account management team.
  • Deep understanding of hotel operations and ability to provide strategic advisory support to hotel customers.
  • Strong communication and interpersonal skills, including the ability to influence stakeholders at all levels.
  • Ability to build and interpret Salesforce and Zendesk reports to assess performance and identify at-risk accounts.
  • Strong problem-solving and conflict-resolution skills for escalated customer situations.
  • Ability to thrive in a fast-paced, results-driven remote environment with strong time and project management skills.
  • Experience with SaaS or hospitality technology platforms, such as PMS, RMS, or channel managers (preferred).
  • Familiarity with Salesforce, Zendesk, or similar CRM and support tools (preferred).
  • Prior people leadership experience in a hospitality technology or SaaS company (preferred).
  • Current authorization to work in Thailand without visa sponsorship.

Benefits

  • Remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Manager training, upskilling, and knowledge-transfer opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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