[Job-28810] Mid-level Support Analyst N2 e N3 (Sustentação PL/SQL + APEX)

1 week, 5 days ago
Full-time
Mid Level
Software Development
CI&T

CI&T

CI&T is a global digital technology agency empowering agile growth for leading companies through advanced technologies with a team of 2000 experts worldwide.

Internet Software & Services
5K-10K
Founded 1995

Description

  • Provide N3 support for production incidents and service requests.
  • Investigate and resolve issues by collaborating with internal teams and application users.
  • Deliver temporary fixes to restore production operations as quickly as possible when needed.
  • Identify and address root causes to prevent known issues from recurring.
  • Continuously improve support processes and reduce repetitive operational work.
  • Ensure support effort is focused on high-value activities that improve the day-to-day operation.

Requirements

  • Experience developing in Oracle PL/SQL.
  • Knowledge of Oracle APEX.
  • Experience supporting complex technical solutions composed of multiple components from different teams.
  • Experience with systems that integrate through services, queues, and files.
  • Ability to communicate effectively with internal teams and end users.
  • Dynamic and proactive profile.
  • Experience with Azure DevOps (preferred).
  • Experience with Java 11, Spring Boot/Spring Cloud, Maven, JPA, JUnit, and Mockito (preferred).
  • Experience with Angular 8+ or higher, JavaScript, HTML5, CSS3, and JSON (preferred).
  • Experience with ServiceNow and unit testing frameworks such as Jasmine/Karma (preferred).

Benefits

  • Health and dental insurance.
  • Meal and food allowance.
  • Childcare assistance.
  • Extended parental leave.
  • Partnerships with fitness and wellness providers via Wellhub (Gympass) and TotalPass.
  • Profit sharing (PLR).
  • Life insurance.
  • Access to CI&T University for continuous learning.
  • Discount club and free online health and wellness platform.
  • Language learning platform and online course partnerships.

Interested in this position?

Apply directly on the company website

Apply Now

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