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(fluent French & English) Technical SaaS Support Specialist (Global, remote)

11 hours, 18 minutes ago
France, Algeria, Belgium, Bosnia and Herzegovina, Portugal
Contract
Junior
Technical Support Engineer
Customer and Technical Support
CRM
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 12

Description

  • Deliver customer and technical support in French and English across email, phone, chat, and scheduled video calls.
  • Troubleshoot issues, respond to support requests, and escalate technical cases when needed.
  • Maintain ongoing communication with customers and provide timely updates on open issues and resolutions.
  • Identify, reproduce, and report bugs to Product and Development teams.
  • Gather customer feedback and suggest product improvements based on recurring needs.
  • Document customer interactions accurately in the CRM system.
  • Monitor service quality and meet KPI targets such as response time, resolution rate, and customer satisfaction.
  • Stay current on platform updates, policies, and industry trends.
  • Manage high volumes of requests during peak travel seasons, holidays, and major events.

Requirements

  • Strong French and English language skills at C1 level for both spoken and written communication.
  • At least 2 years of experience in Customer Support, SaaS Support, or Technical Support, preferably with complex technical solutions.
  • Strong Excel skills, including VLOOKUP, reporting, and data analysis.
  • Excellent problem-solving skills with a customer-first mindset.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • High attention to detail and accuracy when handling customer information.
  • Basic computer skills and ability to work with CRM systems and support tools.
  • Commitment to delivering high-quality customer service and meeting performance targets.
  • Personal laptop or computer with at least 8 GB RAM and a stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.
  • Experience with Zendesk is a strong plus.
  • An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements is preferred.

Benefits

  • Compensation in USD.
  • Good bonuses for referring friends.
  • Paid intensive training and probation period.
  • Inclusive international environment.
  • Work-life balance.
  • Responsive management focused on growth and long-term cooperation.
  • Greenhouse conditions for self-development.
  • Scheduled shifts follow Europe/London (GMT+1), including evening, overnight, and weekend coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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