RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

1 hour, 49 minutes ago
France, Europe
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Google Analytics Java JavaScript Kotlin Objective-C Swift
Apply Now
Didomi

Didomi

Didomi offers innovative solutions for organizations to collect, respect, and leverage user choices in compliance with data privacy regulations, driving higher customer engagement and increasing consumer trust.

IT Services
51-250
Founded 2017
$46M raised
View All Jobs 3

Description

  • Support customers via email and chat with setup requests and technical questions across Didomi's products, including Consent Management Platform, Preference Management Platform, integrations, and APIs.
  • Troubleshoot, reproduce, and investigate customer issues, escalating to Engineering when needed and following through on fixes and validation.
  • Collaborate closely with Engineering to test solutions and communicate updates back to customers.
  • Provide internal feedback on product features and help qualify feature requests.
  • Assist in prioritizing the bug backlog based on customer impact and technical findings.
  • Contribute to internal and external documentation.
  • Train and support customer-facing and internal teams on technical topics and product usage.
  • Propose and contribute to projects that improve operations and customer experience, such as automations, extensions, and app samples.
  • Work cross-functionally to resolve issues and improve Didomi's solutions.

Requirements

  • Degree in Computer Science or equivalent training, such as a bootcamp.
  • Understanding of how websites and web applications work.
  • A couple of years of experience as a Technical Support Engineer, Technical Account Manager, or Solution Engineer.
  • Very good written and spoken English and French.
  • Strong JavaScript understanding and knowledge of front-end stacks, with expert-level knowledge as a plus.
  • Familiarity with the tech, media, or e-commerce industry.
  • Strong problem-solving skills and the ability to explore options and find workarounds.
  • Exposure to a mobile app programming language such as Java, Objective-C, Kotlin, or Swift is a bonus.
  • Ability to understand data collection and analytics stakes, such as Google Analytics, is a bonus.
  • Familiarity with the ad tech industry, publisher pain points, API and cloud buckets, SaaS, and GDPR/data privacy is a bonus.

Benefits

  • Permanent contract.
  • Remote work available anywhere in Europe or the option to work from the Paris office.
  • Opportunity to work on products used by Didomi customers across multiple technical domains.
  • Recruitment process includes a technical test and interviews in English and French.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

SupportYourApp

(fluent French & English) Technical SaaS Support Specialist (Global, remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Technical Support Consultant to provide multilingual customer and technical support for global SaaS, software, or hardware clients in a remote, multicultural environment.

Portugal Belgium Bosnia and Herzegovina France Algeria Contract Junior Technical Support Engineer
CRM
44 minutes ago
Buyers Edge Platform

Technical Operations & Integration Workflow Specialist

Buyers Edge Platform 251-1K IT Services

Produce Alliance is hiring a remote Technical Operations & Integration Workflow Specialist to manage EDI, integration, and technical support intake while improving ticketing workflows and operational visibility.

Anywhere Full-time Mid Level Operations Specialist Technical Support Engineer
JIRA
1 hour, 41 minutes ago
Robert Beech West Inc

Help Desk Specialist

Robert Beech West Inc 1-10 staffing & recruiting

Robert is hiring a Help Desk Specialist to provide first-line IT support for employees and clients, resolving technical issues and helping keep day-to-day technology operations running smoothly.

United States Full-time Junior Technical Support Engineer
4 hours, 22 minutes ago
CaptiveAire Systems

Commercial HVAC Service Technician

CaptiveAire Systems 1K-5K Industrial Conglomerates

CaptiveAire is hiring a Commercial HVAC Field Service Technician to commission, repair, and maintain commercial HVAC and ventilation equipment across multiple sites.

United States Full-time Junior Technical Support Engineer
$65k-$70k
4 hours, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers