Technical Operations & Integration Workflow Specialist

1 hour, 14 minutes ago
Full-time
Mid Level
Customer and Technical Support
Buyers Edge Platform

Buyers Edge Platform

Buyers Edge Platform provides data and software tools designed to enhance efficiency, optimization, and transparency within the foodservice supply chain, enabling operators and manufacturers to reduce costs and improve operational effectiveness.

IT Services
251-1K
Founded 2018

Description

  • Structure, classify, route, and track incoming requests in Jira across EDI, integration, and technical support workflows.
  • Track deadlines, milestones, ownership, and integration risk for onboarding and integration requests.
  • Design and implement AI-assisted triage and workflow automations within Jira.
  • Develop automation rules and AI workflows that reduce manual ticket management.
  • Analyze tickets to identify recurring integration failures, mapping errors, and operational bottlenecks.
  • Create preventative controls such as improved intake templates, validation rules, onboarding checklists, documentation updates, and automated alerts.
  • Work with EDI, integration, product, and technical leadership teams to implement process improvements and automation.
  • Maintain clear documentation, status updates, and structured operational queues across Jira instances.
  • Ensure consistent first-response acknowledgements and provide stakeholders with visibility before issues escalate.
  • Maintain a catalog of common integration failure patterns and the controls used to prevent them.

Requirements

  • 3–7 years of experience in technical support operations, EDI operations, systems integration coordination, or technical intake roles.
  • A technical degree in Computer Science or 4+ years of related technical work experience.
  • Strong proficiency with Jira, including complex ticket workflows, cross-instance coordination, and structured queue management.
  • Working knowledge of EDI document types and common integration challenges.
  • Advanced proficiency in Excel, including XLOOKUPs and similar functions.
  • Proven ability to enforce process and workflow discipline across technical teams without direct managerial authority.
  • Experience using AI tools to automate workflows, classify requests, perform operational analysis, or streamline repetitive tasks is strongly preferred.
  • Exceptional organizational, analytical, and systems-thinking skills for high-volume operational work.
  • Hands-on experience in integration-heavy environments with multiple interconnected systems and data flows.
  • Remote-based role with no work sponsorship available.

Benefits

  • Medical, dental, and vision coverage available from day one.
  • FSA and company-paid life insurance included.
  • 401(k) with company match.
  • Strong training and development opportunities.
  • Competitive pay.
  • Flexible PTO policy with no accrual required.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Service Tech II

Unlimited Technology 51-250 Professional Services

Unlimited Technology is hiring a Security Technician to install, program, troubleshoot, and maintain access control and IP camera systems at client sites.

59 minutes ago

Service Tech II

Unlimited Technology 51-250 Professional Services

Unlimited Technology is hiring a Security Technician to install, program, troubleshoot, and maintain access control and IP camera systems at client sites.

59 minutes ago

Claims Operations Associate

Fresh Prints 251-1K Textiles, Apparel & Luxury Goods

Frontier is hiring a remote Claims Operations Associate for With Coverage to support the end-to-end claims process and help ensure timely, accurate claim handling for clients.

59 minutes ago

Security Associate - Overnight

Carvana 10K-50K Automotive

Carvana is hiring a Safe and Secure Associate to support overnight gate operations, facility security, and inventory control at its Inspection Center and logistics site.

JIRA
1 hour, 35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers