Revenue Operations Manager

2 days, 15 hours ago
Full-time
Mid Level
Sales and Business Development
Cin7

Cin7

Cin7 is a world-class inventory and point of sale software that connects products, sales channels, stock locations, and more into one automated solution. It offers affordable, enterprise-level capabilities for mid-tier retailers to manage inventory acr...

Retailing
201-500
Founded 2011

Description

  • Run weekly, monthly, and quarterly revenue operations cadences, including pipeline reviews, forecast preparation, and quarter-end close activities.
  • Audit internal sales and partner commissions monthly, reconcile payouts against Salesforce data, resolve discrepancies, and maintain confidential audit records.
  • Provide daily operational support for acquisition, payments, and upsell teams, including trial extensions, discounts, account setups, and approvals.
  • Administer Salesforce and connected tools, managing users, permissions, fields, picklists, validation rules, workflows, and routine data updates.
  • Build and maintain Salesforce and Power BI reports and dashboards for pipeline, bookings, renewals, upsell, and sales activity.
  • Monitor pipeline health, identify risks or stalled deals, and provide ad hoc analyses to Sales, Upsell, Payments, and Finance teams.
  • Audit, clean, and govern CRM data, including duplicate resolution, ownership alignment, imports, and quarterly CRM health checks.
  • Document and maintain SOPs for recurring processes, escalate exceptions, and help implement process improvements.
  • Use AI tools to improve reporting, analysis, data cleanup, documentation, QA, and workflow automation while validating outputs for accuracy and privacy.
  • Grow into an operational partner to Sales Managers by providing team performance views and supporting coaching and forecast discussions.

Requirements

  • 2–4 years of experience in revenue operations, sales operations, business operations, or Salesforce administration.
  • Working knowledge of Salesforce reporting, dashboards, permissions, fields, picklists, and workflows.
  • Experience building and maintaining Power BI dashboards.
  • Strong Excel or Google Sheets skills, including analysis of large datasets.
  • Demonstrated use of AI assistants to improve work processes and automate operational tasks.
  • Strong attention to detail and ability to complete recurring tasks accurately and on schedule.
  • Clear written and spoken English, with strong documentation habits.
  • Ability to work in a fast-paced, ticket-based environment with multiple stakeholders.
  • Experience with commission calculations, reconciliations, or financial audits and handling confidential compensation data (preferred).
  • Salesforce Administrator certification; experience with Gong, RevenueHero, LeanData, HubSpot, Clay, Salesforce Flow, Zapier, QA/UAT, payments, subscription billing, upsell motions, or distributed teams (preferred).

Interested in this position?

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