Customer Success Manager

1 week, 6 days ago
Full-time
Senior
Customer and Technical Support
Cin7

Cin7

Cin7 is a world-class inventory and point of sale software that connects products, sales channels, stock locations, and more into one automated solution. It offers affordable, enterprise-level capabilities for mid-tier retailers to manage inventory acr...

Retailing
251-1K
Founded 2011

Description

  • Build consultative relationships with customers focused on strategic value, adoption, and long-term success.
  • Manage a high-volume book of business, including 450 key accounts and strategic SMB and mid-market customers.
  • Conduct daily customer calls and execute tech-touch and human-touch playbooks at scale using AI-enabled tools.
  • Run QBRs, pricing reviews, value proposition conversations, and client escalation calls.
  • Identify recurring customer challenges and develop scalable solutions, playbooks, and resources.
  • Deliver proactive business reviews and surface opportunities for customers to improve workflows using Cin7.
  • Track customer health, identify risks early, and implement mitigation strategies.
  • Drive customer accountability by setting goals and executing tailored success plans.
  • Collaborate cross-functionally with Sales, Onboarding, Product, and Support to ensure a seamless customer experience.
  • Contribute to the development of Customer Success frameworks, resources, and operating processes as the team scales.

Requirements

  • 5+ years in a customer-facing role, ideally in high-velocity SaaS Customer Success, Account Management, or a similar environment.
  • Experience working with supply chain, manufacturing, commerce, or retail customers.
  • Proven skills in client retention, strategic account management, and results-oriented relationship development.
  • Proven ability to manage and grow a diverse customer portfolio in a fast-paced or high-growth organization.
  • Experience navigating and influencing cross-functional teams to deliver customer outcomes.
  • Strong communication skills with the ability to simplify technical concepts for different audiences.
  • High empathy and customer-centricity, especially in challenging situations.
  • Data fluency and comfort analyzing usage patterns, KPIs, and business impact.
  • Experience using platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve efficiency and performance.
  • Bachelor’s degree or equivalent practical experience.

Benefits

  • Generous PTO policy.
  • Global Wellness Day company holiday focused on wellbeing.
  • Diverse, inclusive team culture.
  • Frequent company-sponsored events to connect with coworkers.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Success Executive

Lantern is hiring a remote Client Success Executive to manage its largest client relationships and drive renewal, growth, and value realization across healthcare and benefits accounts.

7 hours, 43 minutes ago

Customer Account Executive - SLED

AvePoint 1K-5K Internet Software & Services

AvePoint Public Sector is hiring an Account Executive - SLED to drive revenue growth across state, local, and education customers in the U.S.

Agile
8 hours, 13 minutes ago

Client Success Partner - DICE MM

DHI Group 251-1K Internet Software & Services

DHI Group, Inc. is hiring a Client Success Partner – Mid-Market to support client onboarding, product adoption, integrations, and revenue growth for mid-market accounts.

CRM Salesforce
8 hours, 28 minutes ago

Customer Success Manager

Conga 1K-5K IT Services

Conga is hiring a Remote Customer Success Manager to own enterprise accounts, drive retention and expansion, and partner with Sales to deliver measurable customer value.

Power BI Salesforce
8 hours, 43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers