RemoteLeaf Logo
Log in Sign up

Senior Program Manager

1 hour, 41 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Looker Power BI Tableau
Apply Now
Chime

Chime

Chime is a financial technology company that offers banking services with no monthly fees, fee-free overdraft, and credit-building opportunities. They partner with regional banks to provide innovative and inclusive financial products, aiming to make fi...

Banks
1K-5K
Founded 2012
$2300M raised
View All Jobs 7

Description

  • Manage entry points, routing, automation, knowledge management, and resolution quality for new and core cards, transactions, and transfer products.
  • Partner with Product, Engineering, Analytics, Ops, and other teams to launch features and improve member experience.
  • Use analytics to prioritize initiatives, track outcomes, and guide decision-making.
  • Design, test, and scale support flow improvements such as A/B tests and holdouts.
  • Own the contact rate for assigned products and help shape roadmaps that prevent member issues before they reach support.
  • Develop and maintain compliant, up-to-date standard operating procedures and workflows as products change.
  • Translate contact taxonomy, NPS, voice-of-customer, quality assurance, and sentiment data into action plans that improve service metrics.
  • Drive improvements in support experiences that increase automation and reduce the need for member service contact.

Requirements

  • 6+ years of experience driving improvements in complex, cross-functional environments, ideally in customer experience, program management, operations, or product enablement.
  • Experience improving customer satisfaction, automation, or efficiency in service or support ecosystems.
  • Experience managing end-to-end support or customer journeys in a high-growth environment (preferred).
  • Experience partnering with Product, Engineering, or Analytics to design and deliver support tooling or automation (preferred).
  • Experience using data and insights such as NPS, contact drivers, or AHT to shape priorities and measure impact (preferred).
  • Experience leading process optimization, knowledge management, or quality initiatives within customer experience organizations (preferred).
  • Experience working with outsourced or vendor operations teams to drive consistent experience and performance (preferred).
  • Comfort using data exploration tools such as Power BI, Tableau, Looker, or similar tools.
  • Member-obsessed mindset with a strong focus on satisfaction and trust.
  • Strong ownership, cross-functional influence, strategic problem-solving, adaptability, and resilience.

Benefits

  • Base salary range of $138,000 to $190,000, depending on location, skills, qualifications, and experience.
  • Eligible for a bonus and competitive equity package.
  • 4 days a week in the office and Fridays from home for those near an office, with a fully remote program available for some employees.
  • In-office backup child, elder, and/or pet care, plus a subsidized commuter benefit.
  • 401(k) match plus medical, dental, vision, life, and disability benefits.
  • Generous vacation policy plus company-wide Chime Days and bonus paid days off.
  • Annual wellness stipend for eligible wellness-related expenses.
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
  • Access to Maven family planning support with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Stripe

Strategy & Operations Program Manager, Risk Ops

Stripe 5K-10K Diversified Financial Services

Stripe is hiring a Risk Operations Enablement professional to lead cross-functional programs that improve operational excellence, user experience, and risk outcomes across the Risk Operations organization.

United States Senior Program Manager
SQL
11 minutes ago
instacart.careers

Staff Technical Program Manager, Core Experience

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a Staff Technical Program Manager to lead high-visibility, cross-company initiatives that shape its products, platform, and operations in a complex multi-sided marketplace.

United States Full-time Lead Program Manager
$202k-$255k
E-commerce Machine Learning
11 minutes ago
Dropbox

Company Operations Lead

Dropbox 1K-5K Internet Software & Services

Dropbox is hiring an Operations Lead to connect the Office of the CEO with business units and strengthen company-wide operating rhythms across a complex, executive-facing environment.

United States Full-time Lead Operations Manager Program Manager
$128k-$195k
11 minutes ago
New Relic

Senior Program Manager - Product Marketing

New Relic 1K-5K Internet Software & Services

New Relic is hiring a Program Manager to drive strategic planning, project management, and operational support for product marketing launches and related marketing initiatives across a global, cross-functional team.

United States Full-time Senior Product Marketing Manager Program Manager
$136k-$170k
Asana Content Marketing Digital Marketing
11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers