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Client Value Partner- AI-Driven Transformation & Process Intelligence (Logistics/Transportation)

1 month ago
Germany
Full-time
Lead
Account Manager
Project and Program Management
Apply Now
Celonis

Celonis

Celonis is a leading company in Process Intelligence and Process Mining. Their platform, powered by process mining technology, helps businesses uncover and capitalize on value opportunities within their processes quickly and at scale. By revealing and ...

IT Services
1K-5K
Founded 2011
$2400M raised
View All Jobs 18

Description

  • Develop and maintain trusted relationships with internal and external C-level stakeholders.
  • Lead end-to-end customer value journeys for strategic accounts.
  • Mobilize and coordinate cross-functional Celonis teams to ensure proper engagement staffing.
  • Partner with senior stakeholders to define program roadmaps and detailed value plans.
  • Resolve customer escalations by orchestrating internal teams quickly and effectively.
  • Align Celonis delivery to customer strategy and business-critical priorities.
  • Drive adoption, usage, on-time project completion, and measurable value realization.
  • Organize and lead customer advisory boards and gather structured customer feedback.
  • Act as the voice of the customer to inform product and service alignment.
  • Represent Celonis at industry events, conferences, webinars, and thought leadership activities.

Requirements

  • Minimum 12 years of relevant experience in customer success, strategy consulting, or a related field.
  • Strong experience leading large-scale transformation programs, process re-engineering engagements, and implementations.
  • Experience with logistics clients and/or logistics processes is crucial.
  • Experience with AI-based transformation is a strong plus.
  • Deep exposure to change management practices.
  • Ability to navigate large global organizations and influence through data, facts, and confidence.
  • Experience working with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
  • Strong communication skills with the ability to translate Celonis use cases into a customer business context.
  • Proven project management ability to organize and manage multiple work streams.
  • Native-level or near-native German language skills, including the ability to facilitate workshops and present to executive stakeholders.

Benefits

  • Total compensation package includes base salary, bonus/commission, equity, and benefits.
  • Restricted Stock Units (RSUs) with merit-based refresh grants.
  • 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers.
  • Unlimited PTO in applicable regions and generous PTO globally.
  • Flexible hybrid work model.
  • Learning and development support through mentorship programs and a dedicated learning platform.
  • Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
  • Paid time off for volunteer Impact Days and participation in inclusion programs.

Interested in this position?

Apply directly on the company website

Apply Now

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