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Senior Technical Program Manager, Intelligent Automation

3 weeks ago
Canada
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
PENN Entertainment

PENN Entertainment

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America, offering a diverse range of entertainment destinations and a premier loyalty program that rewards members with cas...

Hotels, Restaurants & Leisure
10K-50K
Founded 1982
View All Jobs 11

Description

  • Identify and assess automation and process-improvement opportunities across business units.
  • Collaborate with stakeholders to gather requirements, understand pain points, and prioritize initiatives by business impact.
  • Lead discovery sessions and maintain a self-service intake process for automation ideas.
  • Design, build, and implement automation solutions with internal development teams and external vendors.
  • Evaluate initiatives based on effort, risk, ROI, compliance, and technical feasibility.
  • Oversee automation delivery and maintain a portfolio balancing quick wins with strategic projects.
  • Manage vendor selection, onboarding, relationships, and performance tracking.
  • Coordinate with engineering, data, security, and product teams to ensure integration and operational readiness.
  • Define and track KPIs including hours saved, error reduction, cycle-time improvement, compliance, and stakeholder satisfaction.
  • Evaluate emerging automation and AI technologies and support a culture of continuous improvement.

Requirements

  • At least 5 years of experience designing, building, and managing workflow automation or scripting solutions.
  • Hands-on expertise with at least one leading automation platform, such as UiPath or Power Automate.
  • Demonstrated success delivering measurable business-efficiency improvements through automation.
  • Ability to evaluate existing processes and identify opportunities for improvement and automation.
  • Experience collaborating with engineering or development teams to deliver technical solutions.
  • Experience managing external vendors or solution providers, including selection, onboarding, and performance management.
  • Familiarity with AI-supported process-improvement solutions and alignment with broader AI strategies.
  • Strong program-management, prioritization, stakeholder-influence, and project-completion skills.
  • Excellent communication skills, including translating technical concepts into business value for technical and non-technical audiences.
  • Experience in regulated or high-scale industries such as gaming, fintech, or entertainment is preferred.

Benefits

  • Salary range of $110,000–$150,000 CAD.
  • Competitive compensation package.
  • Remote work opportunity.
  • Education and conference reimbursements.
  • Parental leave top-up.
  • Career progression opportunities and mentoring.

Interested in this position?

Apply directly on the company website

Apply Now

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