Program Manager, People Operations

7 hours, 8 minutes ago
Full-time
Senior
Project and Program Management
Dropbox

Dropbox

Dropbox is a technology company that builds simple, powerful products for individuals and businesses. With over 700 million registered users worldwide, Dropbox offers file sync, sharing, online backup, cloud storage, collaboration tools, and more to st...

Internet Software & Services
1K-5K
Founded 2007

Description

  • Oversee day-to-day operations of the global Contingent Workforce program.
  • Serve as the primary contact for contingent workforce processes, escalations, and MSP inquiries.
  • Partner with MSPs, suppliers, hiring managers, HR, Legal, Procurement, Recruiting, Finance, and regional onboarding teams.
  • Monitor processes, identify gaps, and implement improvements that increase efficiency and reduce risk.
  • Maintain and improve contingent workforce policies, documentation, governance, SOPs, job aids, and service-level agreements.
  • Support reporting, compliance activities, performance tracking, ServiceNow enhancements, and ad hoc HR Operations tasks.
  • Troubleshoot vendor and operational issues and conduct root-cause analyses with corrective action plans.
  • Support HR project execution, onboarding operations, and continuous process improvement.
  • Evaluate proposed program changes and conduct cost-benefit analyses.
  • Communicate service updates and process information to stakeholders.

Requirements

  • 5+ years of experience in HR Operations or HR administration in a fast-paced environment.
  • Experience with Workday and HR Operations service request management.
  • Experience with ServiceNow.
  • Strong problem-solving, critical-thinking, and troubleshooting abilities.
  • Strong customer-service skills with a demonstrated record of customer satisfaction.
  • Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint, plus Gmail and Google Docs.
  • BA/BS degree or equivalent practical experience.
  • Ability to communicate, collaborate, build trust, exercise judgment, and adapt effectively through change.

Benefits

  • US Zone 1 salary range: $130,100–$176,000 USD.
  • US Zone 2 salary range: $117,000–$158,400 USD.
  • US Zone 3 salary range: $104,000–$140,800 USD.

Interested in this position?

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