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Client Account Lead - Strategy & Transformation (Logistics/Transportation)

1 month ago
Germany
Full-time
Lead
Account Manager
Project and Program Management
Apply Now
Celonis

Celonis

Celonis is a leading company in Process Intelligence and Process Mining. Their platform, powered by process mining technology, helps businesses uncover and capitalize on value opportunities within their processes quickly and at scale. By revealing and ...

IT Services
1K-5K
Founded 2011
$2400M raised
View All Jobs 18

Description

  • Develop and maintain relationships with key internal and external stakeholders, including C-level executives.
  • Lead and staff customer engagements with cross-functional Celonis teams such as Servicing, Product, and Engineering.
  • Guide customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
  • Own the end-to-end customer value journey and act as the accountable lead for customer success.
  • Work with senior stakeholders to define program roadmaps and detailed value plans.
  • Influence customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Resolve customer escalations by orchestrating internal teams quickly and effectively.
  • Align Celonis delivery with the customer’s strategy and business-critical priorities.
  • Drive value realization, adoption, project completion, client satisfaction, and usage targets.
  • Lead customer advisory boards, represent the voice of the customer, and contribute to innovation assets and playbooks.

Requirements

  • 12+ years of relevant experience in customer success, strategy consulting, or a related field.
  • Strong experience leading large-scale transformation programs, process re-engineering engagements, and implementations.
  • Experience with logistics clients and processes is crucial.
  • Experience with AI-based transformation is a strong plus.
  • Deep experience with change management practices.
  • Ability to navigate large global organizations and influence through data, facts, and confidence.
  • Experience working with internal resources and subject matter experts to design, pitch, and sell opportunities.
  • Consultative approach when engaging with senior executives.
  • Strong project management skills and ability to manage multiple workstreams.
  • Strong communication skills and ability to translate Celonis use cases into a customer business context.
  • Self-motivated, proactive, and able to thrive in fast-paced, collaborative, ambiguous environments.
  • Native-level or near-native German language skills, with the ability to engage customers, facilitate workshops, and present to executive stakeholders.
  • Role can be based in Munich or the Bonn region.

Benefits

  • Total compensation package includes base salary, bonus/commission, equity, and benefits.
  • Restricted Stock Units (RSUs) and merit-based refresh grants.
  • 24 weeks of fully paid parental leave for primary carers and 12 weeks for supporting carers.
  • Unlimited PTO in applicable regions, plus generous PTO globally.
  • Flexible hybrid work model.
  • Learning and mentorship programs with access to a dedicated learning platform.
  • Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
  • Paid time off to volunteer through annual Impact Days.

Interested in this position?

Apply directly on the company website

Apply Now

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