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Senior Customer Reliability Engineer

1 month, 1 week ago
Italy
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS Azure Bash Cassandra Elasticsearch GCP Kafka Kubernetes Linux PostgreSQL Python
Apply Now
Sysdig

Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services
251-1K
Founded 2013
$730M raised
View All Jobs 15

Description

  • Provide senior-level technical support for customer issues as part of the technical support team.
  • Partner with development engineering to track escalations, bugs, and feature requests.
  • Develop troubleshooting sessions, trainings, and guides for internal CRE team members.
  • Review, maintain, and expand the internal knowledge base articles.
  • Triage and document bugs and enhancement requests from the field and through reproduction.
  • Work with the Escalation Management team on high-touch, hot accounts.
  • Participate in the on-call rotation.

Requirements

  • 5+ years of experience as a senior technical support or escalation resource in container management, cloud management, cloud security, or a related field.
  • Master-level Kubernetes and Linux experience.
  • Knowledge of one or more scripting languages such as Bash, Shell, or Python.
  • Knowledge of public cloud providers and services such as AWS, Azure, or GCP.
  • Nice to have: knowledge of Oracle and IBM Cloud.
  • Experience balancing multiple challenges simultaneously.
  • Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
  • Experience using or integrating with systems management technologies.
  • Hands-on experience with PaaS tools or other cloud management software.
  • Experience in application integration.
  • Ability to write and communicate in English and French.

Benefits

  • Extra days off to prioritize well-being.
  • Mental health support for you and your family through the Modern Health app.
  • Great compensation package.
  • Annual compensation range of €44,200 to €55,200.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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